Customer Support

• Department Coordination
• Keep PBI's action and commitment tracker current at all times, flagging upcoming deadlines and overdue items to the Head of PBI
• Follow up with team members and other departments on outstanding inputs and deliverables, escalating where progress has stalled
• Coordinate across Finance, IT, Legal, and Compliance on routine PBI dependencies, ensuring nothing falls through the cracks
• Maintain organised filing across contracts, agreements, term sheets, and reference documents
• Meeting and Reporting Preparation
• Prepare agendas, presentation materials, and briefing notes for PBI's weekly meetings and senior management forums
• Take structured meeting notes and distribute clear action logs with owners and deadlines after each session
• Consolidate team inputs for the monthly CEO reporting pack, cross-check for consistency, and flag gaps to the Head of PBI ahead of sign-off
• Keep the Head of PBI's commitments to senior leadership logged and visible, with deadlines tracked
• Scheduling and Logistics
• Manage the Head of PBI's calendar, coordinating internal and external meetings and resolving scheduling conflicts
• Prepare briefing notes and context documents ahead of external meetings with banks, acquirers, and payment partners
• External Coordination Support
• Send follow-up communications after external meetings, capturing agreed next steps and circulating to relevant parties
• Maintain a contact log across the banking and payment partner network, tracking engagement dates, open items, and key context
• Support partner onboarding logistics, including agreement coordination and introductory meeting setup

Executive Support Specialist coordinating operations in a fintech environment

Executive Support Specialist

Executive Support Specialist handling administrative coordination for Payments & Banking Infrastructure in a multinational remittance company. Focus on team support, report preparation, and external partner logistics.

• Troubleshoot & resolve challenging issues, ensuring customers can easily see value with Podium
• Communicate with customers over a number of mediums including Email, SMS, Phone & Video calls to help issues be resolved in a timely manner and communicate urgency to our customers.
• Serve as a point of escalation, vetting legitimacy of product-related issues in Support
• Develop system for feedback loops in close collaboration with the Product team
• Build an efficient and effective system of troubleshooting, documentation, escalation and prioritisation of product-related issues or requests
• Create and regularly update internal documentation of our products and process
• Train the broader teams on our products, new features and best practices
• Maintain open communication channels within the broader Support and Product teams
• Work collaboratively with customer facing teams, to ensure issues are completely resolved to customer satisfaction
• Recommend and potentially deploy fixes for vetted code-related issues, working with Product & Engineering
• Serve as the Voice of the Customer, socialising organised qualitative and quantitative data to cross-functional partners to improve our products
• Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
• Resolve escalated cases promptly while holding Product and Engineering accountable to established Service Level Agreements

Product Support Specialist assisting customers to maximize value from Podium

Product Support Specialist

Product Support Specialist providing technical support through various communication methods. Ensuring customer satisfaction by effectively resolving product-related issues.

• Gain experience in addressing customer inquiries through phone, email, and live chat, fostering your ability to provide clear and effective communication.
• Build confidence in assisting learners with course bookings, payments, and general queries, contributing to seamless user experiences.
• Explore the nuances of delivering accurate information about licensing and training processes, enhancing your knowledge and expertise in these areas.
• Strengthen your problem-solving skills by managing complaints and collaborating on complex issues, ensuring customer satisfaction.
• Develop organizational abilities by maintaining detailed records of customer interactions within CRM systems.
• Collaborate with internal teams to enrich the learner experience, discovering opportunities to enhance workflows and client support.

Customer Support Representative assisting with training inquiries.

Customer Support Representative

Customer Support Representative assisting with training inquiries via phone, email, and chat. Providing information about bookings, payments, and licensing processes.

• **About Bush & Bush Law Group**
• **Bush & Bush Law Group is committed to providing exceptional legal representation while maintaining a culture of accountability, teamwork, and continuous improvement. We are looking for professionals who are proactive, detail-oriented, and committed to supporting attorneys and clients at the highest level.
• **Position Overview:**
• We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

Claims Support Specialists working with insurance adjusters at Bush & Bush Law Group

Claims Support Specialist – Insurance Follow-Up, Records Retrieval

Claims Support Specialists connecting with insurance adjusters and obtaining police reports for personal injury cases. Working remotely as part of Bush & Bush Law Group's innovative team.

Customer Support jobs in Pakistan

See all jobs on JobTailor

Executive Support Specialist

Product Support Specialist

Customer Support Representative

Claims Support Specialist – Insurance Follow-Up, Records Retrieval