Customer Support

• Ensure exceptional customer support via email, online chat, phone or other channels
• Go extra mile for the customer collaborating with support team
• Proactively watch out for the best interest of our customers
• Escalate issues to your team leader or other departments as required
• Provide training and assistance to other new team members when needed

Customer Support Specialist

• Work shifts as part of a Monday-to-Friday rota covering days, evenings, and nights
• Triage incoming alerts and customer tickets
• Operate our customer-facing status page during incidents and maintenance windows
• Handle inbound enquiries about ongoing or recent service events
• Take part in incident postmortems and contribute to continuous improvement
• Produce customer-facing incident reports based on output of postmortem process
• During day shifts, contribute to regular Customer Support ticket queue
• Help maintain the team’s playbooks, templates, and knowledge base

Customer Support jobs in Lithuania

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Customer Support Specialist

Customer Support Specialist – On-Call