Customer Support

• Provide exceptional support to our customers via email, chat, phone, and other channels
• Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
• Proactively advocate for the best interests of our customers
• Escalate complex issues to team leads or other departments when necessary
• Contribute ideas for improving self-service options, automation, and our knowledge base

Customer Support Specialist

• Provide professional and friendly support to customers via live chat and email
• Assist customers across multiple brands and gaming products
• Understand customer needs and offer effective solutions to their questions or concerns
• Handle approximately 70 customer cases per shift
• Work closely with internal teams to ensure issues are resolved efficiently
• Identify opportunities to improve customer experience and internal processes
• Maintain a high standard of communication and customer care at all times

Customer Support jobs in Estonia

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Customer Support Specialist

German Customer Support Agent – iGaming