Customer Support

• Handle and resolve customer complaints providing the best customer experience.
• Investigate complaints, troubleshoot issues and identifying trending problems.
• Report bugs to the technical team.

Customer Support Specialist

• Provide professional and friendly support to customers via live chat and email
• Assist customers across multiple brands and gaming products
• Understand customer needs and offer effective solutions to their questions or concerns
• Handle approximately 70 customer cases per shift
• Work closely with internal teams to ensure issues are resolved efficiently
• Identify opportunities to improve customer experience and internal processes
• Maintain a high standard of communication and customer care at all times

German Customer Support Agent – iGaming

• Select assignments based on your availability and location
• Visit assigned locations and evaluate the full customer experience
• Pay close attention to details such as service quality, environment, and interactions
• Assess both in-store and digital touchpoints, including follow-up communication
• Submit structured and objective feedback via short online questionnaires

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Customer Support Specialist

German Customer Support Agent – iGaming

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