Customer Support

• Proactively engage users via **chat** and **calls** during onboarding and early usage;
• Reach out to users showing low activity or early churn signals and help them get back on track;
• Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation;
• Help users understand what can be improved to get better results, using clear and empathetic communication;
• Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value;
• Share user feedback and recurring patterns with Product to improve the overall customer experience.

Customer Support Agent – PST-EST

Customer Support Agent, PST-EST Timezone

• Coordinar alineaciones con el Gerente Comercial para asegurar el cumplimiento de los pedidos de ventas y servicio
• Responsable de la supervisión del área de Servicio al Cliente y del Asistente de Servicio al Cliente
• Supervisar y controlar almacenes virtuales de cirugía, consignaciones y entregas anticipadas
• Facturación del equipo de ventas
• Gestionar nuevas consignaciones
• Ingresar y gestionar pedidos de clientes en el ERP
• Apoyar y resolver consultas de clientes internos y externos
• Control y gestión de quejas de clientes
• Logística inversa de pedidos despachados

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Customer Support Agent – PST-EST

Customer Support Agent, PST-EST Timezone

Customer Service Analyst