Customer Support

• Serve as the first line of support for all inbound channels
• Capture critical details including impacted system, symptoms, steps taken, and urgency
• Document thoroughly in the ticketing system
• Resolve routine issues using knowledge base documentation and predefined workflows
• Maintain SLA targets
• Validate subject line, problem statement, type, category, platform, and priority
• Communicate clearly, calmly, and professionally
• Utilize internal documentation consistently
• Collaborate with Shift Leads and escalate complex issues with complete documentation

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Tech Support Specialist – Restaurant POS, Tier 1