Customer Support

• Resolve complex connectivity issues across chat, email, and video to ensure every traveller stays online.
• Master the eSIM lifecycle, guiding users through activation to troubleshooting with speed and precision.
• Advocate for the user by collaborating with internal teams to identify and eliminate recurring pain points.
• Optimise support workflows, processing orders and refunds while maintaining a high standard of accuracy.
• Achieve top-tier satisfaction metrics, focusing on first-contact resolution and empathetic communication.
• Foster long-term loyalty by building trust-based relationships through every interaction.

Customer Support Specialist ensuring travellers stay connected with eSIM solutions.

Customer Support Specialist – Mandarin, English

Customer Support Specialist ensuring travellers stay connected with Holafly's eSIM solutions. Resolve connectivity issues and provide top-tier customer support in a fast-paced global environment.

• Manage merchants' operational queries and issues, ensuring timely and successful resolution.
• Proactively educate merchants on using and navigating Unlimit's portals, reports, and reconciliation processes.
• Troubleshoot, analyze, resolve, track, escalate, and document technical issues.
• Monitor payment processing performance and report on key metrics.
• Collect merchant feedback and share insights with internal teams to help identify new features and product improvements.
• Collaborate closely with cross-functional teams to resolve client inquiries and ensure high-quality service delivery.
• Proactively identify opportunities to enhance the merchant experience and customer journey.

Merchant Support Specialist for APAC team at Unlimit focusing on client queries

Merchant Support Specialist

Merchant Support Specialist joining the APAC team at Unlimit. Managing merchant queries and enhancing customer experience for financial services.

Customer Support jobs in Asia

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Customer Support Specialist – Mandarin, English

Merchant Support Specialist