Customer Success Manager

• Manage and nurture our community of customers in the GCC region as well as APACi, ensuring their success and satisfaction with our products or services.
• Build, grow and maintain a bustling community through proactive engagement, both on and off-line.
• Facilitate collaborative discussions, Q&A sessions, product workshops and feedback forums.
• Understand customers' critical business needs, goals, pain-points and success criteria.
• Identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.
• Monitor customer health metrics such as usage patterns, satisfaction scores, etc.
• Work closely across multiple teams including sales, marketing & product development to ensure customer success.

Customer Success Manager – MENA, APAC

• Build strong relationships across operations, maintenance, and leadership teams
• Drive adoption of the platform within day-to-day workflows
• Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)
• Track and communicate business impact to stakeholders
• Understand plant operations, maintenance, and reliability workflows
• Interpret insights and connect them to practical actions and outcomes
• Translate technical findings into clear, business-relevant recommendations
• Engage with cross-functional stakeholders and align them toward common outcomes
• Communicate effectively across levels — from operators to senior leadership
• Conduct training sessions and enable teams to effectively use the platform
• Work closely with internal teams (product, data, engineering) to address customer needs
• Support creation of case studies and success stories
• Act as a local coordination point for customer communication and reporting

Customer Success Manager – APAC

• Engage with 'accounts at risk' to prevent churn
• Drive product adoption and maximize customer value
• Escalate complex issues
• Debug and resolve workflow issues
• Drive onboarding and deployment for new clients
• Deliver training sessions to customer teams
• Share customer insights with the product team

• Support the digital merchandising team with basic coordination for campaign planning.
• Assist the data team by collecting performance numbers and helping prepare simple reports for targeted campaigns.
• Support the setup of real-time and personalized rule-based marketing campaigns.
• Execute and monitor daily campaigns on inbound channels such as SMS, push notifications, in-app messages, and email.
• Provide general support to different internal stakeholders as needed.
• Assist with pre- and post-campaign analysis by gathering data and preparing initial summaries.
• Help monitor campaign performance and support ROI reporting with guidance from senior analysts.
• Assist in creating simple audience segments and executing daily campaigns.
• Shadow senior analysts throughout the full CRM journey, from brainstorming to reporting to learn tools and processes.
• Develop a basic understanding of cross-channel marketing and customer experience (UX).

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Customer Success Manager – MENA, APAC

Customer Success Manager – APAC

Customer Success Manager

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