Customer Success Manager

• Architect and accelerate KFC Thailand’s digital and e-Commerce transformation by scaling the omni-channel loyalty ecosystem and driving digital ordering adoption.
• Champion the next-generation consumer experience—utilizing the power of advanced data analytics and CRM platforms to deliver hyper-personalized customer journeys that maximize brand intimacy and long-term retention.
• Lead the growth and performance of KFC Thailand’s own channel e-commerce platforms (website & mobile app) and drive digital transactions, customer experience, and profitability.
• Design and implement tailored lifecycle campaigns to optimize customer acquisition, retention, and win-back strategies.
• Oversee end-to-end project timelines and stage-gate management for all CRM and loyalty initiatives.
• Manage technology enablers, commercial business cases, forecasting, and pre/post-campaign research.
• Execute campaign roll-outs, develop communication plans, and deliver comprehensive performance analysis and sales reporting for both local leadership and global/regional teams.
• Utilize advanced CRM platforms and data analytics to drive campaign performance across both Nationwide (NW) and Owned Channels.
• Segment customer data to design targeted interventions that effectively stimulate the behavior of heavy, light, and new users based on business objectives.
• Influence and align franchisees to embrace the digital transformation journey and actively support loyalty campaigns.

Lead CRM strategy and digital transformation for KFC Thailand e-commerce.

Marketing Manager – CRM

Lead CRM strategy and digital transformation for KFC Thailand e-commerce platforms. Focus on customer retention and driving digital transactions through advanced data analytics.

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Enterprise Customer Success Manager driving product attachment and relationships in Thailand

Enterprise Customer Success Manager

Enterprise Customer Success Manager at Datadog focusing on customer relationships and product adoption in Thailand. Collaborating with various internal teams to ensure customer success and satisfaction.

Customer Success Manager jobs in Thailand

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Marketing Manager – CRM

Enterprise Customer Success Manager