Customer Success Manager

• Plan, draft, and execute B2B marketing campaigns for prospective and active dealerships, partnerships, and sponsorships, collaborating with the Sales and Events teams to deliver multi-channel initiatives across email, landing pages, webinars, direct mail, and targeted 1:1 outreach to support acquisition, engagement, and retention.
• Manage and maintain a master inventory of sellable marketing assets, coordinating with internal departments, and ensuring accurate tracking, allocation, and fulfillment across B2B programs.
• Support partner and dealership onboarding by creating internal training materials, coordinating cross-functional activation of package assets, and supporting partners during onboarding
• Own ongoing management of the Commercial Directory, ensuring content remains accurate and up to date.
• Track, analyze, and report on campaign performance, providing insights and recommendations for continuous improvement, and assist with HubSpot CRM maintenance, including data cleanliness, list management, and lead generation support.

Partner Marketing Specialist, B2B, Success

• Own the full customer relationship for a portfolio of enterprise dairy accounts, serving as the primary point of contact and strategic advisor.
• Build and execute engagement plans that strengthen long-term partnerships and drive measurable value for clients.
• Monitor customer health across your book of business, identify risks early, and lead proactive interventions before issues escalate.
• Manage the full renewal cycle, including upsell and cross-sell opportunities that align with each client's business goals.
• Lead executive business reviews with C-suite stakeholders, aligning on outcomes, demonstrating ROI, and uncovering growth opportunities.
• Drive product adoption across your accounts and guide clients through onboarding and enablement to accelerate time-to-value.
• Serve as the voice of the customer internally, synthesizing feedback and influencing product roadmap priorities.
• Collaborate cross-functionally with subject matter experts, product teams, and support to resolve escalations and architect the right solutions.
• Maintain CRM data integrity and reporting accuracy to support visibility and strategic planning across the organization.
• Contribute to cross-functional initiatives and special projects that advance the customer success team and the broader business.

Enterprise Customer Success Manager

• Answer inbound customer calls and requests related to account management, product usage, service changes, and expansion opportunities
• Develop an understanding of each customer’s business, goals, and current solutions to provide informed and relevant guidance
• Resolve straightforward account and sales-related requests directly; coordinate warm transfers or meetings with Customer Success Managers, Account Executives, or Technical Support as needed
• Recommend relevant upgrades, add-ons, and services that align with customer needs and drive additional value
• Support customer adoption and success by reinforcing best practices, available services, and next steps
• Accurately submit and process orders using pricing tools, product documentation, and internal systems
• Collaborate cross-functionally with Sales, Success, Support, Finance, and Product teams to resolve customer issues efficiently
• Meet or exceed defined productivity, quality, and customer satisfaction metrics
• Provide internal feedback and recommendations based on recurring customer insights and trends
• Participate in team initiatives, documentation improvements, and process enhancements as assigned
• Work on projects/out of scope company efforts as needed
• Provide coverage for Customer Success Managers as needed

Customer Success Specialist

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
• Troubleshoot issues related to offers, account access, and platform navigation
• Escalate complex issues to the appropriate team with full context and documentation
• Maintain detailed records of user interactions in our support CRM
• Identify recurring issues and report patterns to the product team
• Contribute to the help center by writing and updating FAQ articles
• Deliver consistently high CSAT scores through genuine, solution-focused support

Customer Success Manager jobs in Hawaii

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Partner Marketing Specialist, B2B, Success

Enterprise Customer Success Manager

Customer Success Specialist

Customer Success Specialist