Customer Success Manager

• Serve as the primary commercial contact for established EMEA OEM accounts.
• Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on-time delivery, fast problem resolution, and high retention.
• Track purchasing patterns, identify incremental expansion opportunities, manage quote-to-order conversions, and support contract execution.
• Partner closely with regional Strategic Account Managers who focus on new business development.
• Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues.
• Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning.
• Connect with clients primarily via phone/video, supplemented by periodic face-to-face visits, trade shows, and internal team meetings across Europe (approx. once every two months).

Customer Success Manager overseeing EMEA OEM accounts and service strategies.

Customer Success Manager, OEM, EMEA

Customer Success Manager responsible for managing EMEA OEM accounts and enhancing customer engagement strategies. Opportunity to build and shape the customer success framework in a global context.

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Customer Success Manager, OEM, EMEA