Customer Success Manager

• Serve as the primary point of contact and advocate for assigned customers.
• Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process.
• Cultivate strong relationships with customer stakeholders, up to the C-level executives.
• Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite.
• Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment.
• Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives.
• Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered.
• Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions.
• Develop and maintain accurate account plans and comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them.
• Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting monthly reviews to identify necessary corrective actions and ensure progress towards goals.
• Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers.
• Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities.
• Manage the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals.
• Provide assistance with the management of delivery projects, ensuring alignment with customer expectations and successful outcomes.
• Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies.
• Act as the voice of the customer, actively collecting feedback and channeling it to relevant internal teams to drive continuous improvement across all areas, including product development and service delivery.

Implementation Specialist

• Lead the hands-on technical configuration, deployment, and validation of Tealium products
• Write and debug performant, scalable JavaScript
• Troubleshoot front-end issues including JavaScript tags and APIs
• Implement best-practice data strategies
• Develop custom attributes and features for customers
• Integrate Tealium with marketing and analytics tools
• Collaborate with customers to translate business objectives into data strategy
• Guide clients on customer data architecture and privacy-compliant data capture
• Maintain a regular on-site presence with customers
• Identify opportunities for expansion across the Tealium product suite

Technical Lead, Implementation Engineer

• Manage and nurture our community of customers in the GCC region as well as APACi, ensuring their success and satisfaction with our products or services.
• Build, grow and maintain a bustling community through proactive engagement, both on and off-line.
• Facilitate collaborative discussions, Q&A sessions, product workshops and feedback forums.
• Understand customers' critical business needs, goals, pain-points and success criteria.
• Identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.
• Monitor customer health metrics such as usage patterns, satisfaction scores, etc.
• Work closely across multiple teams including sales, marketing & product development to ensure customer success.

Customer Success jobs in United Arab Emirates

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Customer Success Manager

Technical Lead, Implementation Engineer

Customer Success Manager – MENA, APAC