Implementation Specialist

• Own technical adoption for a portfolio of enterprise customers — onboarding, configuration, and integrating Rabbit into their GCP setup until they hit first measurable savings
• Be the go-to technical contact when something breaks — investigate, debug, and fix issues across data anomalies, pipelines, and BigQuery cost questions
• Advise customers on GCP cost strategy — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in
• Run technical Q&A, troubleshooting sessions, and hands-on workshops with customer teams
• Relay field signal back to Product and Engineering — you’ll have more customer context than anyone, and the core team builds on what you surface
• When the product genuinely can’t cover a customer need, build a custom solution to bridge the gap — but the goal is always to fold that need back into the platform, not to maintain bespoke one-offs

Customer Engineer, BigQuery

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
• Contribute to shared team assets like:
• Discovery playbooks
• Configuration scopes and success criteria templates
• Demo setup guides and walkthroughs
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Surface recurring objections and product gaps with clarity and context
• Provide post-sale context to Implementation & Customer Success

Customer Success jobs in North America

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Customer Engineer, BigQuery

Customer Engineer – Pre-Sales