Onboarding Specialist

• Lead end-to-end merchant onboarding processes in line with acquiring, Visa, and Mastercard scheme compliance requirements.
• Conduct KYC/ KYB risk assessments for new merchants and partners, including enhanced due diligence for high-risk industries and complex cases.
• Review, collect, and verify KYC/ KYB, underwriting, and onboarding documentation to ensure completeness, accuracy, and regulatory compliance.
• Analyze merchant backgrounds, business models, and transaction patterns to identify potential financial crime and compliance risks.
• Monitor merchant activity on an ongoing basis to detect unusual or suspicious behavior.
• Collaborate closely with sales, compliance, risk, and operations teams to ensure smooth and efficient onboarding workflows.
• Ensure full alignment with internal AML/KYC policies and applicable regulatory standards.
• Provide guidance and support to internal teams on AML, KYC, and onboarding-related matters.
• Maintain accurate and detailed onboarding records and prepare reports for internal management and external stakeholders.

• Manage and expand relationships with banking and payment partners across multiple jurisdictions;
• Lead end-to-end onboarding processes for opening and maintaining corporate bank accounts ;
• Negotiate commercial terms, pricing structures, and service-level agreements with financial institutions;
• Ensure continuity and resilience of the company’s banking infrastructure and payment channels;
• Collaborate with compliance teams to meet AML/CFT, KYB, and regulatory requirements during onboarding;
• Identify and implement new banking solutions to support business growth and market expansion;
• Monitor partner performance and proactively resolve operational or transactional issues;
• Represent the company at industry events, conferences, and meetings with financial partners ;
• Support strategic initiatives related to payments, liquidity, and fiat operations.

Account Onboarding Manager – Fintech, Banking

Customer Success Manager

• Own and govern Sales Force Effectiveness (SFE) capabilities across assigned markets, including segmentation, targeting, adoption ladder, Multi‑Channel Cycle Planning (MCCP) , call planning.
• Design and continuously improve MCCP and SFE approaches to increase effectiveness, customer engagement and commercial impact.
• Ensure SFE processes are embedded in CRM.
• Act as the single point of accountability and local Subject Matter Expert (SME) for CRM and SFE solutions across assigned markets.
• Own and administer Veeva CRM (Salesforce platform), ensuring alignment with SFE workflows, account planning, and omnichannel execution.
• Perform hands-on CRM configuration and updates.
• Work with Salesforce Marketing Cloud, supporting business needs.
• Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit-for-purpose for commercial use.
• Maintain and evolve the CRM, SFE, and omnichannel governance framework, standards, and operating model across markets.
• Own CRM, SFE, and MarTech change requests across assigned markets.
• Support training, onboarding, and continuous enablement.
• Ensure accurate and compliant customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes.
• Coordinate CRM and SFMC releases, UAT, and change activities across markets.
• Lead and execute testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud, ensuring business readiness.
• Partner with analytics and insights specialists to translate SFE and omnichannel insights into tangible improvements.

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Onboarding Specialist

Account Onboarding Manager – Fintech, Banking

CRM, SFE Specialist