Customer Success Manager

• Own Quest's growth, community, and customer experience
• Bridge marketing, partnerships, and customer support, driving awareness, engagement, and adoption of Quest across schools and learners
• Lead Quest's day-to-day marketing activities, manage relationships with schools and partners
• Serve as the first point of contact for learner and school enquiries via email, WhatsApp, and other support channels.

Marketing and Customer Success Lead

• Design and deliver structured onboarding sessions for new Flowt subscribers
• Guide early-stage users through the platform’s core features including financial data capture, AI-generated reports, and financing workflow tools
• Create and maintain training materials including walkthroughs, FAQs, and short-form video guides
• Tailor onboarding experiences to different user types and levels of digital and financial literacy
• Serve as the first line of support for subscriber questions across channels (email, WhatsApp, platform messaging)
• Diagnose and resolve platform issues, guiding users through technical and process-related challenges
• Track and report on support volumes, resolution times, and recurring pain points
• Monitor the subscriber pipeline to identify users who are inactive, stuck, or at risk of dropping off
• Develop and execute re-engagement strategies for subscribers who have not completed onboarding or key platform milestones
• Collaborate closely with product, engineering, and operations teams to improve the subscriber experience

Customer Success jobs in Kenya

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Marketing and Customer Success Lead

Customer Success Agent