Customer Success Manager

• Translate business and customer insights into actionable customer engagement activities with measurable results.
• Own and drive lead generation strategies, primarily through digital channels, securing a consistent flow of high-quality prospects to support our sales targets and growth ambitions.
• Monitor and analyze performance across the full funnel - from lead to sale - identifying optimization opportunities and driving continuous improvement.
• Collaborate closely with proactive sales operations to understand performance drivers and conversion barriers and translate insights into action.
• Lead and facilitate discussion with local cross-BU management team and key stakeholders (e.g., Sales Management in Customer Centers & Sales) on lead generation, prioritization and result follow-up.
• Drive data-informed decision-making by actively contributing to growth discussions and business prioritization.
• Define and communicate data and tracking requirements to IT and other stakeholders.
• Build internal networks by fostering strong cross-functional collaboration across teams, markets and competences.
• Identify new growth opportunities by staying on top of market trends and continuously exploring new lead sources and growth opportunities.

Customer Engagement Manager – Lead Management, Growth

• Ennakoiva asiakkuudenhoito ja liikevaihdon kasvattaminen pitkäjänteisellä ja proaktiivisella otteella.
• Kumppanuuden ja luottamuksen rakentaminen sekä ylläpito asiakkaiden kanssa.
• Asiakkaan ensisijaisena kontaktina toimiminen.
• Perehdyt asiakkaisiisi ja heidän toimialoihinsa palvelun laadun takaamiseksi.
• Hallinnoit asiakkaitasi strategisesti ja päämäärätietoisesti.

See all jobs on JobTailor

Customer Engagement Manager – Lead Management, Growth

Senior Customer Success Manager