Customer Retention Specialist

• Execute email and SMS campaigns and flows from build through deployment in Klaviyo
• Build campaigns inside lifecycle marketing platforms
• Create customer segments using established audience logic and approved strategy
• Schedule campaigns and flows according to marketing calendars and approved timelines
• Upload approved creative from Figma into Klaviyo using internal tools
• Prepare campaign assets and generate previews for internal review and client approval
• Build recurring reports and support execution performance tracking
• Perform comprehensive QA, verifying links, personalization, dynamic content, segmentation, UTMs, formatting, rendering, and scheduling
• Troubleshoot implementation issues and resolve campaign blockers
• Partner with Retention Strategists, designers, copywriters, and project managers
• Keep projects organized and moving toward launch across multiple active clients
• Communicate risks, blockers, and shifting priorities
• Update project management systems and documentation
• Communicate directly with clients regarding scheduling, review requests, audience confirmation, deployment timing, and minor execution updates
• Balance multiple campaigns while maintaining speed and accuracy
• Identify recurring execution issues and recommend improvements to workflows, QA processes, and documentation
• Standardize repeatable execution steps where appropriate
• Leverage AI and automation tools responsibly to improve efficiency and execution quality

Retention Execution Specialist building Klaviyo campaigns for Homestead’s eCommerce marketing clients

Retention Execution Specialist

Retention Execution Specialist executing Klaviyo email and SMS campaigns for Homestead’s eCommerce clients.
Building segments, QAing launches, troubleshooting issues, and coordinating deployment across roughly 10 accounts.

Implementation Specialist

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Implementation Consultant leading B2B client onboarding for software platform.

Implementation Consultant, B2B Client Onboarding

Implementation Consultant managing B2B client onboarding processes including project management and configuration. Building relationships and driving user adoption with software solutions.

Customer Success Manager

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CVM Lead managing US b2c subscription lifecycle marketing strategies

CRM, CVM, Lifecycle, Retention Marketing Lead

CVM Lead managing US b2c subscription lifecycle marketing strategies for JobHire.AI. Driving funnel conversion and reactivation across marketing channels.

Customer Success jobs in Ecuador

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Retention Execution Specialist

Implementation Consultant, B2B Client Onboarding

CRM, CVM, Lifecycle, Retention Marketing Lead