Customer Retention Specialist

• Process all MACD requests (upgrades, downgrades, disconnects, etc)
• Use Retention and Saves skills to retain and win back Business Services customers who are downgrading or disconnecting services
• Meet renewal quota and minimum customer support metrics while performing MACD functions
• Field inbound calls from customers who want to disconnect services and review package for right size opportunities
• Place outbound calls to customers who are up for contract renewal and attempt to retain their business
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Build relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity

Processing MACD requests and retaining Business Services customers at WOW!

Business Retention Specialist

Business Retention Specialist handling MACD requests and retaining customers for WOW!. Meet quotas while providing exceptional customer support in multiple US states.

• As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation.
• Conduct proactive outreach to assess satisfaction and resolve concerns.
• Collaborate with internal teams and healthcare providers to enhance regional engagement strategies.
• Accurately document customer interactions and review engagement data to identify trends.
• Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.

Clinical Retention Specialist enhancing adoption of Omnipod products for diabetes care.

Clinical Retention Specialist – South Region

Clinical Retention Specialist enhancing long-term adoption of Omnipod products for diabetes care. Engaging customers and healthcare providers through targeted education and support.

Customer Retention Specialist jobs in South Carolina

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Business Retention Specialist

Clinical Retention Specialist – South Region