Customer Retention Specialist

• Builds rapport with residents and manages all communication flow related to lease renewals
• Meets and/or exceeds daily, weekly, and monthly renewal performance and measures
• Coordinates the timely completion of all lease renewals for review by the Lease processing team
• Effectively communicates the lease renewal process, month to month, and lease renewal status with residents
• Has a thorough and detailed understanding of Progress Residential lease renewal process
• Represents the company to current residents and others in a courteous and professional manner – always putting customer service first
• Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner
• Understands customer needs and requirements.

Retention Specialist II, Nevada RE License Required

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals

Inbound Retention Specialist – Sales

• Retain customers and revenue through phone and email support
• Respond to customer inquiries and challenges
• Work with Production to move customers through the implementation process
• Work with Billing to answer customer inquiries about pricing
• Mark customers Cancelled or Saved in the system
• Organize and request credits/refunds when appropriate

Retention Specialist

• Retain customers and revenue by responding to inquiries through phone and email
• Demonstrate steps to address customer challenges
• Express best practices and company philosophy for customer satisfaction
• Work with Production to assist customers through implementation and website launch
• Work with Billing to answer inquiries about pricing and product value
• Manage customer calls and correctly mark customer status in the system
• Request credits/refunds appropriately

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Retention Specialist II, Nevada RE License Required

Inbound Retention Specialist – Sales

Retention Specialist

Retention Specialist