Customer Retention Specialist

• Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
• Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
• Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
• Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
• Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
• Expand stakeholder engagement within accounts where growth potential exists
• Deliver structured enablement to help customers adopt and fully utilize Semrush tools
• Drive product usage through webinars, campaigns, and repeatable programs
• Analyze customer usage and engagement data to identify gaps and opportunities
• Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth

Enterprise Renewals and Retention Manager, US Markets

• Play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand
• Focus on retaining customers by providing outstanding service and addressing concerns
• Deliver education and training to new and current customers as well as healthcare providers
• Initiate outbound calls, emails, and other communication methods to new and existing customers to check satisfaction
• Maintain detailed records of customer interactions and outcomes within Salesforce activities and campaigns

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Enterprise Renewals and Retention Manager, US Markets

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