Customer Retention Specialist

• Develop and execute strategic campaigns to increase marketplace customer retention and grow bookings through email, SMS, push notifications, and on-site messaging.
• Design and continuously optimize customer onboarding flows that accelerate adoption for new customers.
• Identify new activation milestones and build campaigns that reliably move users to them.
• Maintain and optimize a comprehensive calendar of seasonal campaigns and promotions across the ezCater marketplace, aimed at driving incremental orders.
• Analyze and translate data from various sources (eg. reporting dashboards, customer insights) into actionable insights, recommendations and strategic plans to enhance customer touchpoints, drive engagement, and improve conversion rates.
• Identify areas for optimization and implement strategies to improve campaign effectiveness.
• Use promotions effectively and cost-efficiently to change customer behavior.
• Partner with the growth acquisition team to increase retention effectively and efficiently using paid media.
• Utilize segmentation techniques to customize communications and marketing campaigns.

Retention and Lifecycle Marketing Manager

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

Customer Retention Specialist jobs in Massachusetts

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Retention and Lifecycle Marketing Manager

Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)