Customer Advocate

• Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
• Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
• Verify completion and validity of claim forms
• Review company records to determine coverage
• Calculate amounts of claims and submit for payment
• Ensure all client data is entered into CRM System (SalesForce) in a timely manner

Client Advocate, Benefits

• Serve as a Customer Success Manager supporting Critical Connect/Wave PTX clients to maximize usage, value, and product satisfaction.
• Partner with customers to promote their full adoption of Motorola products and services.
• Ensure their desired outcomes are clearly documented, understood, and realized.
• Work closely with Support and Onboarding teams to ensure clients are set-up for success.
• Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues.
• Develop and implement strategies to minimize client churn.
• Drive adoption, outcomes, and annual recurring revenue and map out a customer retention strategy.

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Client Advocate, Benefits

Customer Success Advocate – Critical Connect, Wave PTX