Controller

• Support planning and performance monitoring on a project or portfolio of projects
• Provide data driven input to operational managers through project controls processes, procedures and contracts
• Interpret contracts, track performance, incorporate quantitative and qualitative analysis
• Recommend action to be taken should deviations from optimal performance be highlighted
• Facilitate the Management of Change process
• Compile, update and track project costs and schedules

Senior Project Controller

• Month-end close, financial statement preparation, G/L, Reconciliation, Financial Reporting
• Research and implement best-in-class accounting software solutions.
• Annual budget and budgeting forecasting
• Financial statement management
• Will drive the financial architecture for our emerging two-sided platform that connects pet parents with service providers, requiring expertise in marketplace accounting such as gross vs. net revenue presentation under ASC 606, payment processor reconciliations, escrow liability management
• Accounting for internally developed software
• Your leadership will ensure GAAP compliance, robust internal controls, and scalable systems to support rapid growth in both segments.
• You will partner cross-functionally with operations, product, and engineering teams to design accounting policies for new features, implement ERP enhancements, and manage audit relationships and tax strategies.

Division Controller

• Lead and mentor a finance team, fostering a culture of continuous improvement and professional development.
• Collaborate with cross-functional teams to support strategic planning and business decision-making.
• Expectation to build high-performing teams, mentor talent, and create a positive work environment.
• Develop and manage comprehensive business controls, financial reporting, and compliance frameworks.
• Analyze financial data and key performance indicators to identify trends, risks, and improvement opportunities.
• Prepare accurate and timely financial reports, forecasts, and business case analyses for senior management.
• Drive process optimization and implement best practices in financial operations.
• Supporting preparation of relevant organization financial reporting, business planning, budgeting, and forecasting and validating accuracy of financial data and business information and reports by performing reconciliation and review of exceptions.
• Communicate complex financial information clearly to both technical and non-technical stakeholders.
• Optimizing own performance to increase productivity, recommend changes of process standards and procedures, identify areas for process/report standardization.

Business Controller, Distribution Centers

• Reporting to the EVP, the Corporate Controller provides timely oversight of the Company's financial and accounting systems.
• Responsible for the oversight of several functions including treasury, accounts receivable, accounts payable, general ledger, risk management, insurance, financial reporting, budgeting, and financial business systems.
• Ensure the integrity and accuracy of the accounting records, adhering to regulatory requirements.
• Produce timely financial reports and recommend appropriate fiscal policies and internal controls.
• Work cooperatively with the leadership team and other employees managing the fiscal affairs of the company.
• Oversee the monthly financial closing process and direct the external audit process.
• Prepare a variety of financial reports and analyses for internal and external constituents.
• Monitor and assist in managing the Company's cash position and treasury management activities.
• Supervise, coach, and evaluate staff using effective management techniques.

Corporate Controller

• Ensure the underlying accounting records are accurate, complete and in accordance with JGAAP and USGAAP
• Prepare general ledger entries and "Requests for Information" from Regulatory Reporting team and Head Office Reporting team
• Partner with BUC and Accounting Policy to evaluate accounting issues and support strategic decisions made by Finance
• Participate in discussions with Head Office in Japan to ensure accounting appropriately reflects both regions’ accounting rules
• Provide required documentation to external auditors and proactively resolve all audit findings in a timely manner
• Prepare a reconciliation of general ledger accounts assigned to BUC Complex Products team
• Collaborate with business units in the assessment and implementation of new products
• Work with BUC to develop and maintain adequate key financial controls to manage financial risks yet ensure efficiency
• Make certain the appropriate and relevant assurance activities are in place to assess the adequacy and effectiveness of those controls

Business Unit Controller – Complex Products, AVP

• Leading monthly, quarterly, and year-end close processes, targeting a 7-day close;
• Preparing a monthly "Reporting Package" for Management and the Board, including detailed variance analysis and bridges for EBITDA and Revenue;
• Serving as the primary liaison for the annual audit and all tax compliance requirements;
• Managing a team of 6-8 people across the various functions owned;
• Overseeing the complex billing lifecycle for clients, including fee-based retainers, project-based milestones, and high-volume media pass-through (print, digital, social);
• Managing and further automate recurring billing cycles, ensuring accurate mid-month upgrades, downgrades, and usage-based data sales charges;
• Ensuring contract compliance by reviewing client Master Service Agreements (MSA) to ensure billing triggers align with revenue recognition under ASC 606;
• Leading on collections strategy, including leading the "Order-to-Cash" process; establishing rigorous follow-up protocols to maintain a healthy DSO and maximize free cash flow generation;
• Supervising the full "Procure-to-Pay" workflow, ensuring all agency vendors, data providers, and software hosting costs are vetted and coded correctly.
• Owning the "Sequential Liability" process – ensuring media vendors are paid accurately once client funds are received, a critical function in the advertising space;
• Managing the corporate credit card program and employee expense reimbursement platform (e.g., Ramp), ensuring compliance with mandated travel policies;
• Managing working capital optimization by securing optimal vendor payment terms and by leading organized, efficient AP processes;
• Establishing and maintaining the company’s formal capitalization policy in strict accordance with **ASC 350-40** (Internal-Use Software) and **ASC 985-20** (Software to be Sold, Leased, or Marketed);
• Implementing and overseeing a rigorous time-tracking system to capture "Capitalizable vs. Non-Capitalizable" hours;
• Managing documentation, reporting and impairment testing to provide visibility and ensure accuracy of capitalized costs;
• Designing and enforcing a robust control environment to prevent fraud and ensure data integrity across the business platform;
• Optimizing the ERP (e.g., NetSuite or Intacct) to automate the flow between the Customer Relations Manager (CRM) (Salesforce/HubSpot) and the General Ledger.

• Lead and develop a high-performing accounting team with three direct reports across close, audit, and tax.
• Set clear goals, establish accountability, and drive follow-through so commitments translate into timely, high-quality outcomes.
• Prioritize the most critical projects and initiatives, sequencing work to deliver results at a sustainable pace with clear ownership.
• Provide regular coaching, feedback, and career development, building bench strength and succession for key controllership roles.
• Foster a culture of ownership, continuous improvement, and transparent communication within the controllership team and with cross-functional partners.
• Model calm, solutions-oriented leadership during peak periods (e.g., close, audits) to maintain quality without burning out the team.
• Provide strategic leadership and oversight of the procurement function within Finance, ensuring contracting processes are efficient, compliant, and aligned with company priorities.
• Mature procurement processes, policies, and controls across both administrative and strategic spend, in partnership with Legal, FP&A, Security, and business leaders.
• Proactively review and challenge proposed contracts and renewals to ensure Included Health’s contracting strategy is commercially smart, appropriately manages risk (including data/privacy and regulatory risk), and supports evolving business needs.
• Establish clear spend governance, approval thresholds, and performance metrics for key vendors to drive value and accountability.
• Lead and support the Assistant Controller with the monthly, quarterly, and annual close processes, ensuring accurate and timely U.S. GAAP financial statements.
• Partner with FP&A to reconcile results, explain variances, and ensure alignment between actuals, forecast, and plan.
• Ensure high-quality revenue recognition and related reserves for healthcare arrangements (including value-based care and risk-bearing contracts).
• Lead the preparation of clear, consistent financial commentary and reporting packages for internal and external stakeholders (e.g., executive leadership, Board/Audit Committee, investors/lenders), highlighting key drivers, trends, risks, and opportunities.
• Serve as the primary liaison and relationship owner with external auditors, managing audit timelines, deliverables, fee discussions, and issue resolution.
• Oversee preparation of audit schedules and technical accounting memos; ensure compliance with evolving U.S. GAAP and other relevant standards.
• Evaluate and document accounting positions on complex or non-routine transactions and new business initiatives, including healthcare-specific arrangements (e.g., revenue-sharing, capitation, and risk arrangements), leveraging internal and external expertise as needed.
• Align on audit scope, materiality, and key risk areas to drive an efficient, risk-focused audit process.
• Ensure timely communication of significant audit findings, remediation plans, and control implications to executive leadership and the Audit Committee.

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