Content Marketing Manager

• Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
• Ensure all environments are managed and maintained to meet service level agreements.
• Implement Security measures and access controls.
• Support change control and testing processes for modifications to application systems.
• Analyze system for overall performance and give recommendations for improvements.
• Provide responsive technical assistance and document configuration to support processes.
• Develop strong working relationships with third party vendors.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
• Recommend, schedule, and perform improvements, patches, and reconfigurations.
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Work with additional functional teams to ensure optimal operations and uptime of application environments.
• Proactive monitoring and maintenance of SaaS / Windows system environments.
• Provide backup administration support to other teammates.
• Provide after-hours support.

Administrator II, Enterprise Content Management

• Define, create and manage content for IVA and IVR experiences
• Create content strategies and collaborate on information architecture, systems of words, content types and voice and tone
• Collaborate with other UX experts on content organization, navigation, site maps and information architecture
• Audit and inventory content to identify gaps in quality, compliance, standards and branding
• Refine conversational content based on user feedback, analytics and testing
• Maintain Humana digital content guidelines, standards, tools and processes

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Administrator II, Enterprise Content Management

Senior Content Designer – Conversational