Content Marketing Manager

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Property Adjuster – Coordinated Contents

• Create and refine high-quality, presentation-ready content that captures the impact of Watson Institute’s programs across key events.
• Edit and produce video content, including participant recordings and venture pitch segments.
• Transform raw recordings into polished, cohesive storytelling assets for use across presentations, partner communications, newsletters, and social media.
• Integrate presentation materials (e.g., slides) into final video outputs to create seamless, event-ready content.
• Design supporting visual assets, including presentation slides, banners, and social media graphics.
• Ensure all content aligns with Watson Institute and partner brand guidelines and storytelling standards.
• Manage the coordination and execution of high-volume content production, ensuring all recordings, assets, and deliverables are organized, on track, and completed to a high standard.
• Coordinate scheduling and logistics for a high volume of recordings (100+ segments across multiple events), ensuring speakers and assets are prepared and on track.
• Track content deliverables, deadlines, and participant submissions to ensure timely execution.
• Organize and manage digital assets from initial capture through final delivery.
• Maintain a high level of detail and organization while managing multiple timelines and priorities simultaneously.
• Support the full lifecycle of content from creation through final delivery, ensuring assets are polished, organized, and effectively shared across platforms and key events.
• Manage content from initial capture through editing, final delivery, and distribution.
• Develop highlight content and media assets that showcase the program's and community's impact.
• Support the creation of final, presentation-ready materials for key event promotions.
• Collaborate closely with internal teams to ensure content and program needs are aligned and executed smoothly across events and initiatives.
• Partner closely with the Events Team to support evolving program needs and priorities.
• Proactively gather and incorporate content from Fellow-led events to showcase community reach and engagement.

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Property Adjuster – Coordinated Contents

Creative Content Lead