Content Marketing Manager

• Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
• Ensure all environments are managed and maintained to meet service level agreements.
• Implement Security measures and access controls.
• Support change control and testing processes for modifications to application systems.
• Analyze system for overall performance and give recommendations for improvements.
• Provide responsive technical assistance and document configuration to support processes.
• Develop strong working relationships with third party vendors.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
• Recommend, schedule, and perform improvements, patches, and reconfigurations.
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Work with additional functional teams to ensure optimal operations and uptime of application environments.
• Proactive monitoring and maintenance of SaaS / Windows system environments.
• Provide backup administration support to other teammates.
• Provide after-hours support.

Administrator II, Enterprise Content Management

• You will run content like a business inside marketing, directly responsible for how content drives pipeline, conversion, and revenue across the organization.
• The Director of Content Marketing is a strategic and hands-on leader responsible for building and operating a high-performing content engine that fuels demand generation, customer acquisition, and expansion.
• You will partner closely with Demand Generation, Product Marketing, Lifecycle Marketing, and Sales to ensure content is fully embedded into revenue-driving programs.
• Define and own the content strategy aligned to demand generation priorities and revenue targets.
• Lead and develop a team of content strategists and specialists across SEO/GEO, social, and editorial.
• Personally contribute to high-impact content including campaigns, thought leadership, and conversion-focused assets.

Director of Content Marketing

• Spend your day handling claims virtually from home.
• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Complex Field Adjuster – Coordinated Contents

• Serve as the primary author and owner for knowledge articles, job aids, decision trees, and visual decision flows supporting frontline operations.
• Translate complex policy, regulatory, and operational changes into concise, plain‑language content that is accurate, compliant, and actionable.
• Lead content initiatives using project management best practices, including scoping work, developing project plans, defining milestones, managing timelines, and identifying risks and mitigation strategies.
• Manage version control, approvals, and timely content updates in alignment with content governance standards and audit requirements.
• Apply information design standards to ensure consistency, readability, and usability across all knowledge assets.
• Create and maintain visual artifacts such as decision flows, quick reference cards, and job aids to support efficient frontline decision‑making.
• Monitor content quality and effectiveness through routine reviews, audits, and frontline feedback; identify knowledge gaps and implement improvements.
• Communicate project status, risks, dependencies, and deliverables to stakeholders, ensuring clarity of roles, expectations, and outcomes.
• Collaborate with Training and operational partners to support reinforcement materials, learning integration, and adoption of knowledge content.
• Apply continuous improvement practices to enhance content processes, tools, and methodologies, driving efficiency, scalability, and quality.

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Administrator II, Enterprise Content Management

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