Content Marketing Manager

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Property Adjuster – Coordinated Contents

• Assists in the implementation, development and optimization of digital content initiatives.
• Drafts, builds and edits web content, blog posts and social media posts.
• Supports online content marketing development.
• Collaborates with various teams on creative ideas and content.
• Participates in the strategic planning process for clients.
• Assists with web writing and optimization projects.

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Property Adjuster – Coordinated Contents

Digital Content Specialist