Content Marketing Manager

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Property Adjuster – Coordinated Contents

• You will run content like a business inside marketing, directly responsible for how content drives pipeline, conversion, and revenue across the organization.
• The Director of Content Marketing is a strategic and hands-on leader responsible for building and operating a high-performing content engine that fuels demand generation, customer acquisition, and expansion.
• You will partner closely with Demand Generation, Product Marketing, Lifecycle Marketing, and Sales to ensure content is fully embedded into revenue-driving programs.
• Define and own the content strategy aligned to demand generation priorities and revenue targets.
• Lead and develop a team of content strategists and specialists across SEO/GEO, social, and editorial.
• Personally contribute to high-impact content including campaigns, thought leadership, and conversion-focused assets.

Director of Content Marketing

• Spend your day handling claims virtually from home.
• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Complex Field Adjuster – Coordinated Contents

• Own and manage the product backlog, ensuring alignment with business goals and stakeholder priorities.
• Elicit, analyze, and document business and technical requirements.
• Write clear and actionable user stories, acceptance criteria, and use cases.
• Serve as the primary liaison between business stakeholders and delivery teams.
• Support Agile/Scrum ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
• Collaborate with QA teams to define and review test cases, perform testing validations, and support UAT.
• Provide functional guidance and user support for enterprise platforms.
• Drive enhancements related to document storage, workflow automation, and system integrations.
• Support initiatives leveraging Gen AI to improve product functionality and business processes.
• Ensure product solutions meet compliance, scalability, and usability standards.

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