Content Manager

• Contribute to the product vision, objectives, value definition and roadmap for the assigned capability area
• Translate business needs into clear epics, features, user stories and acceptance criteria, supported by business analysis where needed
• Own and prioritise the product backlog, ensuring delivery is aligned with business outcomes and user needs
• Make day-to-day product decisions, manage delivery trade-offs and support dependency management across teams
• Lead feature validation and quality ownership, ensuring solutions meet business intent, usability expectations, compliance requirements and regulatory standards
• Support adoption by acting as a trusted subject matter resource, delivering hands-on training and gathering user feedback to inform continuous improvement
• Partner with Customer Success Managers to develop training materials, playbooks and best-practice guidance
• Work closely with stakeholders across Data, Analytics, AI & Data Science, CLS, Medical, Value & Access, IRC, S&G, DDIT, BSI and commercial teams
• Monitor product performance, adoption and delivery KPIs, identifying opportunities to improve platform value and user experience
• Stay current with emerging trends and best practices in marketing platforms and content technology.

Associate Director, Product Owner for content platform at Novartis.

Associate Director, Product Owner, Content Platform

Associate Director, Product Owner managing a content platform to support end-to-end content journeys. Leading product outcomes for commercial, medical, and value access activities with strategic thinking and hands-on leadership.

• Conceptualize and manage website and content projects across the digital customer journey
• Further develop websites and optimize content, structure, and UX
• Responsible for the information architecture and page logic of the websites
• Implement content in the CMS and ensure SEO and GEO optimization
• Identify optimization potential along the user journey and derive appropriate measures
• Develop landing pages together with digital acquisition

Web & Digital Content Manager driving digital marketing and content initiatives

Web & Digital Content Manager

Web & Digital Content Manager responsible for developing content strategies and enhancing the user experience for digital channels. Collaborating with marketing and sales to create engaging digital experiences.

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Associate Director, Product Owner, Content Platform

Web & Digital Content Manager