Consultant

• Provide 1st Line Functional Support for banking and business applications;
• Receive, analyze, troubleshoot, and resolve user incidents and service requests through phone, email, and ticketing systems;
• Investigate functional application issues by gathering information, reproducing errors, assessing business impact, and determining appropriate resolution paths;
• Monitor, prioritize, and manage incidents and requests through ITSM/ticketing tools.
• Escalate complex issues to specialized support teams while ensuring accurate documentation and effective follow-up;
• Communicate clearly with end users and stakeholders regarding incident progress and resolution;
• Support continuous service improvement by identifying recurring issues and recommending corrective actions;
• Maintain high levels of customer satisfaction and service quality;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Business Support Consultant

• Join an international customer support team
• Build your career while working remotely in a dynamic and multicultural environment

Italian Market Support Consultant

• Analyze and evaluate existing business processes to identify improvement opportunities.
• Map current (As-Is) and future (To-Be) processes using industry-standard methodologies.
• Apply Lean Management and Six Sigma principles to eliminate inefficiencies, reduce waste, and improve process performance.
• Lead process improvement initiatives from assessment through implementation.
• Facilitate workshops with business stakeholders to gather requirements and drive continuous improvement.
• Define, monitor, and analyze KPIs to measure project success and operational performance.
• Prepare recommendations, business cases, and implementation roadmaps.
• Support change management activities and promote a culture of continuous improvement.
• Develop process documentation, standard operating procedures (SOPs), and governance frameworks.
• Collaborate with cross-functional teams to ensure successful project delivery.

Lean Six Sigma Consultant – Freelance

• Analyze clients' content management needs and recommend tailored Enterprise Content Management (ECM) solutions to improve workflow efficiency and information management
• Collaborate with cross-functional teams to integrate ECM solutions with existing systems and processes
• Develop code (e.g., scripting, extensions) when required and integrate systems using APIs and third-party tools
• Prepare and maintain documentation, including process maps, user guides, and technical specifications

Consultant jobs in Greece

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Business Support Consultant

Italian Market Support Consultant

Lean Six Sigma Consultant – Freelance

Technical Consultant