Community Manager

• Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing.
• Run customer workshops and recurring product sessions. One use case at a time. Real depth, real outcomes.
• Build the customer onboarding path. From signed contract to first value, repeatable across every segment.
• Onboard every new hire. They ramp through your program, and they're productive faster because of it.
• Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it.
• Build Siena Academy. Curriculum, certifications, learning paths. Internal and external. The credential brands earn to show they know Siena.
• Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other.
• Educate the market. Open courses, public content, frameworks others adopt. The Academy becomes the category-defining resource on CX AI.
• Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that close deals.
• Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.

Head of Education – Community

• Community management: Manage and nurture our community across various platforms (e.g., Facebook, Instagram) in close coordination with our social media team
• Active communication with our community: Respond to comments and messages in the Venen Engel brand voice
• Develop ideas and formats to increase engagement in the Venen Engel Facebook group and on our social channels
• Identify and address relevant topics within the community
• Social listening: Monitor and analyze mentions and sentiment related to our brand and products
• Conduct independent research on social media, in groups and forums to identify trends and insights
• Create regular reports on opinions, trends and competitor analysis
• Derive strategic recommendations based on the gathered insights
• Content support: Assist in creating appealing content (text, video, audio) for our community, including video editing
• Collaborate with the content team to ensure community needs are reflected in communications

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Head of Education – Community

Working Student Marketing, Social Listening, Community Management