Communications

• Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Index new claims via RightFax, Outlook, or OnBase.
• Input initial benefit lines into Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and Identify policy information and create verifications with found information for outside companies.
• Accumulate reports on policy status for outside companies.
• Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Maintain high degree of quality control and validation of completed work.
• Meet or exceed established standards for productivity and quality.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.

Associate Communications Clerk

• developing and executing a variety of communications to meet the needs of multiple audiences through interaction with clients and management at all levels of the corporations;
• drafts, edits and supervises the production of communications (print, web, etc) to be distributed to a variety of audiences;
• acts as a mentor to other team members.

Senior Communications Consultant

• Partnering with OFSE Product Line leadership, Strategy, Sales, and Technology to align BMEC strategies with segment growth priorities
• Providing strategic counsel on customer‑ and audience‑led best practices to evolve marketing and communications activities
• Supporting campaign and activity prioritization, pipeline target setting, and marketing resource allocation with COE teams
• Translating segment growth priorities into integrated multi‑channel campaigns (ABM, nurture, paid media, digital, webinars/events)
• Leading go‑to‑market planning for product and solution launches in partnership with COE teams
• Developing differentiated value propositions, messaging frameworks, and competitive narratives
• Building buyer personas and end‑to‑end buyer journeys with product management and technology teams
• Developing campaign briefs and orchestrating delivery with BMEC COE and regional teams
• Ensuring alignment between campaign messaging, PL priorities, and enterprise narrative
• Partnering with COE on testing, optimization, and data‑led improvements
• Defining, maintaining, and activating the OFSE external narrative aligned with enterprise brand strategy
• Supporting PR COE with insights and content for media, trade outlets, and industry influencers
• Developing proactive earned and owned story pipelines (technology milestones, customer value stories, partnerships, sustainability impacts)
• Supporting case studies, customer references, thought leadership, and signature OFSE stories
• Supporting segment‑specific issues/crisis communications
• Shaping executive visibility for segment leaders with COE
• Establishing KPIs for campaigns, content, and communications (MQL→SQL, SOV, sentiment, engagement)
• Leveraging COE dashboards to track ROI, attribution, and pipeline impact
• Analyzing content performance, launch effectiveness, message recall, and enablement adoption
• Providing insights to refine value propositions, GTM plans, and communication strategies
• Ensuring consistency of brand, tone, and messaging across all content and campaigns
• Partnering with COE content, marketing, and creative teams to manage editorial calendars and content quality
• Maintaining governance processes for asset creation, creative reviews, and content prioritization

Marketing Communications Advisor

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Process Server – Experience & Communications Manager

• Develop and execute strategic communication plans
• Establish and maintain strong relationships with key stakeholders
• Collaborate with cross-functional teams to create, maintain, and distribute engaging content
• Serve as the primary point of contact for inquiries and requests
• Monitor industry trends and competitive activities
• Coordinate and oversee the planning and execution of events, conferences, and other promotional activities
• Measure and analyze the effectiveness of communication initiatives
• Stay informed about relevant healthcare regulations and compliance requirements
• Other duties as assigned
• Travel may be required (approx. 15%)

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Associate Communications Clerk

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Process Server – Experience & Communications Manager

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