Collector

• Maintain a working knowledge of financing contract types, including loans, leases, and purchase orders.
• Attempt daily contact on all assigned contracts, with priority accounts worked each day as defined by management.
• Communicate with customers via phone, letters, emails, and text messages in accordance with established procedures.
• Escalate delinquent accounts through the collection process in a timely and compliant manner.
• Negotiate past ‑ due fees within assigned approval authority guidelines.
• Project monthly delinquency for assigned contracts and provide visibility into expected portfolio performance.
• Process payments received over the phone by accurately entering them into the system for posting.
• Evaluate account collectability and recommend transfer to Recovery or Legal when appropriate.

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Senior Collector

Senior Collector