Collections

• Produces monthly statistical analysis and reporting on credit vetting activities
• Monitors overdue accounts and identifies delinquent customers
• Analyzes information to compile detailed customer reviews
• Prepares reports on collection efforts and presents them to senior team members
• Communicates with customers with overdue balances to resolve issues

Associate Specialist, Credit and Collections

• Own a Portfolio of accounts
• Monitor customer facing emails alias and ensure queries are replied within required SLA’s
• Achieve monthly cash targets whilst ensuring effective customer satisfaction
• Ensure debt is below 3% each month
• Identify key areas for change or improvement
• Maintain transparency and honesty in your approach
• Provide excellent service to our Customers
• Collaborate with internal and external stakeholders
• Provide ongoing reports for collections status

Credit & Collections Analyst, Level 1

• Demonstrates ability to perform all appropriate tasks within Collection Department. **
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
• Route customer service emails and phone calls to the appropriate department for resolution **
• Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
• Demonstrates company and department core values, operating principles, and customer service standard. **
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
• Other duties as assigned.

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