Collections

• Demonstrates ability to perform all appropriate tasks within Collection Department. **
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
• Route customer service emails and phone calls to the appropriate department for resolution **
• Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
• Demonstrates company and department core values, operating principles, and customer service standard. **
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
• Other duties as assigned.

Senior Executive – Collections

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Collections Specialist

• Help in development of reporting framework for USPB collections across all LoBs.
• Monitor monthly trends for insights and work proactively on enhancement of the reporting platform, aligned with simplification and automation goals
• Understand USRB policies and deep-dive to find any gaps.
• Work with controls team for sizing / fixing and remediation and also putting on compensating controls
• Understand collections strategies and work on enhancements / Lead end to end strategic initiates - working with many stakeholders
• Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, forecasting and new program due diligence
• Prepare risk management presentations for senior management that include analytics on expected portfolio performance and areas of potential risk and/or opportunity
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

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Senior Executive – Collections

Senior Executive – Collections

Collections Specialist

Vice President, Credit Risk Analytics – USPB Collections