Collections

• Resolve client-billing problems and address accounts receivable delinquency, applying good customer service in a timely manner.
• Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the accounts receivable ledger.
• Liaise with Order Management and Accounting teams to ensure correct cash application to customer accounts.
• Review open accounts receivable and engage in required collection efforts.
• Make outbound collection calls/emails in a professional manner while maintaining and improving customer relations.
• Manage customer software access in line with customer payments.
• Prepare cash flow forecasts for customer account portfolio including examination of existing and future billings and assessment of expected collection dates.
• Prepare various reports as required.
• Occasional project work.

Senior Credit & Collections Specialist

• Reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Obtains required information from credit organizations, banks and loan associations.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Mails follow-up letters to customers to encourage payment of delinquent accounts.
• Confers with customers by telephone in an attempt to determine reason for overdue payment, and reviews terms of sales, service, or credit contract with customer.
• Receives and posts payments on customer accounts.
• Records information about financial status of customer and status of collection efforts.
• Ensures proper sorting and filing of correspondence.

Senior Clerk Collections

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Lead or actively participate in special projects
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Prepare and implement action plans and lead improvement initiatives
• Maintain reporting continuity, integrity, and communication among analytical departments

Supervisor, ROPS MS Collections

• Global Process Owner (GPO) for the Accounts Receivable (AR) function.
• Drive towards global AR collections performance success and provide direction to shared service centers.
• Coordinate and manage international regions’ forecasts feeding up to the quarterly Global AR collections forecast.
• Ensure that the Global Credit Policy is followed in terms of credit review process and credit limit approval matrix.
• Supervise, lead, and develop Local and International AR teams to achieve and maintain excellent customer service processes.
• Manage changes due to system implementations or acquisitions.
• Collaborate with internal and external customers to effectively manage the AR cycle.

Collections jobs in Colorado

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Senior Credit & Collections Specialist

Senior Clerk Collections

Supervisor, ROPS MS Collections

Senior Manager, Global Credit & Collections