Collections

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Lead or actively participate in special projects
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Prepare and implement action plans and lead improvement initiatives
• Maintain reporting continuity, integrity, and communication among analytical departments

Supervisor, ROPS MS Collections

• Global Process Owner (GPO) for the Accounts Receivable (AR) function.
• Drive towards global AR collections performance success and provide direction to shared service centers.
• Coordinate and manage international regions’ forecasts feeding up to the quarterly Global AR collections forecast.
• Ensure that the Global Credit Policy is followed in terms of credit review process and credit limit approval matrix.
• Supervise, lead, and develop Local and International AR teams to achieve and maintain excellent customer service processes.
• Manage changes due to system implementations or acquisitions.
• Collaborate with internal and external customers to effectively manage the AR cycle.

Senior Manager, Global Credit & Collections

• Maximize positive customer outcomes while delivering identified customer experience and financial performance targets.
• Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market.
• Ensure delivery of targeted performance metrics and SLAs.

Servicing & Collections Representative

• The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts
• Oversees the account receivables and maintain detailed/accurate account documentation.
• Follow up on open claims thoroughly, accurately, promptly, and with all supporting documentation
• Responsible for maintaining and updating billing guidelines, fee schedules, contract rates, etc.
• Review, document, and resolve all incoming correspondence and payor calls; Assist as needed
• Report all payor issues and/or denial trends to Lead/Supervisor
• May appeal and/or rebill underpaid claims and assist with payments, as needed
• Other duties as assigned

Billing and Collections Specialist

• Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
• Helping patients and their families to understand their bill, answering questions about their debt
• Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
• Accepting and processing credit card and ACH checks payments by phone
• Accurately and quickly documenting all work efforts
• Adhering to all Federal and State laws and regulations

Healthcare Collections Specialist

• The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts.
• Oversees the account receivables and maintain detailed/accurate account documentation.
• Follow up on open claims thoroughly, accurately, promptly, and with all supporting documentation
• Responsible for maintaining and updating billing guidelines, fee schedules, contract rates, etc.
• Review, document, and resolve all incoming correspondence and payor calls; Assist as needed
• Report all payor issues and/or denial trends to Lead/Supervisor
• May appeal and/or rebill underpaid claims and assist with payments, as needed
• Other duties as assigned

• Lead enhancement of business processes to mitigate fraud risk
• Produce reporting and analysis to evaluate operational initiatives
• Develop and maintain operational reports, dashboards, and reporting tools
• Partner closely with Senior Specialists and operational leaders for root-cause analysis

Analyst 3, Credit & Collections – Fraud

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

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Supervisor, ROPS MS Collections

Senior Manager, Global Credit & Collections

Servicing & Collections Representative

Billing and Collections Specialist

Healthcare Collections Specialist

Billing and Collections Specialist

Analyst 3, Credit & Collections – Fraud

PFS Representative, DME Collections