Collections

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

Collections Specialist, Bilingual English/Spanish

• Running daily reports and assisting in maintaining accurate and detailed records of collection activities in the company’s database.
• Assist in consolidating reporting from various databases in Excel on a routine basis.
• Escalate unresolved issues to senior collections staff or management.
• Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts.
• Update customer accounts as directed.
• Perform other duties as assigned.

Temporary Collections Assistant

• Realizas la renovación de los clientes que se te asignen a través de los skills, asegurando la debida gestión, tipificación y seguimiento.
• Recibes llamadas de los clientes a través de los distintos canales de atención con el objetivo de identificar por qué no ha renovado su producto y lograr la recuperación del saldo pendiente.
• Contactas a los clientes que no han generado la renovación de su factura e identificas el motivo por el cual no lo han realizado, logrando el recaudo.
• Garantizas la documentación de todas las interacciones.

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Collections Specialist, Bilingual English/Spanish

Temporary Collections Assistant

Gestor de Retención/Fidelización/Cobranza