Collections

• Manage an assigned portfolio of customer accounts by telephone and email to meet or exceed monthly collection goals
• Achieve assigned monthly cash collection targets
• Meet or exceed monthly collection goals as established by leadership
• Proactively monitor AR aging reports and follow up on past-due invoices before they roll into the next aging bucket
• Secure and log Promise-to-Pay (PTP) dates on delinquent accounts and follow through to ensure commitments are honored
• Perform outreach to resolve invoice disputes, missing PO references, and other billing/PO issues that stall otherwise-collectible cash
• Reconcile accounts receivable balances, apply cash, and match remittances to close the loop between payment received and invoice closure
• Troubleshoot billing errors and investigate root causes, working closely with Billing, Sales, and Account Management teams
• Participate in the month-end close process as it relates to the order-to-cash function
• Meet service level agreements (SLAs) for customer inquiries and collection activities
• Prepare and distribute regular aging and collections reporting to management
• Support global DSO-reduction initiatives, including EMEA-specific efforts such as clearing portal/upload blockers and correcting stale billing contacts
• Escalate at-risk accounts per the established dunning cadence and service-disruption process
• Receives day-to-day operational direction, coaching, workload management, and performance oversight and support from the OTC Team Lead (Bulgaria)
• Support ad hoc projects and transformation initiatives across the OTC process

OTC Collections Analyst managing accounts receivable in Sofia, Bulgaria

Order to Cash Collections Specialist

OTC Collections Analyst managing customer accounts for the global Accounts Receivable team in Sofia, Bulgaria. Focused on achieving cash collection targets and resolving billing issues.

Collections jobs in Bulgaria

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Order to Cash Collections Specialist