Cloud Engineer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Design, implement, and manage security controls for AI platforms and cloud environments used by Cyber74 clients (Microsoft 365 Copilot, Azure OpenAI, Google Workspace AI, and similar)
• Configure and tune Data Loss Prevention (DLP) policies to prevent sensitive data exposure through AI tools and integrations
• Develop and maintain alerting rules to detect abuse, anomalous behavior, and policy violations within AI-enabled platforms
• Identify, remediate, and track security misconfigurations across AI and cloud environments using industry frameworks and tooling
• Conduct security assessments of client AI deployments to identify gaps, risks, and areas for hardening
• Collaborate with the vCISO and compliance teams to incorporate AI security considerations into broader client security programs
• Document findings, configurations, and procedures; produce clear reports for both technical and executive audiences
• Monitor the evolving AI security landscape and recommend new controls, tools, or policies as AI capabilities and threats develop
• Support pre-sales and scoping conversations by contributing technical expertise to proposals and client discussions

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Cloud Service Desk Specialist

Security – AI Cloud Engineer