Cloud Engineer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Integrate, connect, and utilize Salesforce suite including but not limited to CRM, Marketing Cloud, Datorama
• Build, test, and deploy marketing campaigns and include personalized and dynamic content via email and SMS
• Demonstrate a strong command of technical details to translate proposed solutions into functional specifications
• Troubleshoot and support implemented Salesforce applications
• Leverage Journey Builder to deliver multi-touch communications
• Create SQL queries in Automation Studio to segment audiences
• Maintain best practices for Marketing Automation Platforms, including troubleshooting, naming conventions, list management, etc.
• Provide troubleshooting / first line of support for stakeholders working on deliverables and encountering errors or technical issues with SFMC platform
• Ensure flawless execution of marketing campaigns in SFMC
• Leverage marketing automation tools to develop transactional, promotional, and informational content strategies that maximize customer retention
• Integration between cross channel platforms.
• Design the data flow for various campaigns that involves cross channel platforms.

Salesforce Marketing Cloud Architect

• Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances.
• Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements.
• Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities.
• Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones.
• Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability.
• Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster.
• Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure.
• Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions.
• Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures.

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Cloud Service Desk Specialist

Salesforce Marketing Cloud Architect

Staff Cloud Engineer – Infrastructure