Cloud Engineer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Builds growth opportunities using the account planning process; actively manages planning process through scheduled reviews and updates.
• Extensive time working with and leveraging external partners to deliver solution sale.
• Significant percentage of time spent directly with customer; interfaces with all levels, including highest within customer organization; highly diverse set of functions and buyers; focus in on management level.
• Develops business plan in conjunction with customer.
• Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company.
• Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports.
• Responsible for achieving/managing quarterly, half yearly, annual quota and/or margin.
• Enters all opportunities in pipeline tool and updates them weekly.
• Recommends and Implements industry leading Pipeline management practices.
• Acts as a first interface for international accounts in collaboration with members of global business teams, and local teams.
• Identifies customer requirements, matches with company capabilities and chooses the respective company supply chain accordingly (Volume Direct or Indirect).

Cloud Networking Enterprise Account Manager – SLED

• Design, deploy, and maintain secure cloud environments in AWS and Azure, ensuring compliance with DoD cloud security frameworks and best practices.
• Configure identity and access management (IAM) solutions, enforce role-based access controls (RBAC), and manage cloud security groups and firewalls.
• Optimize cloud networking configurations, including VPC peering, VPNs, and cross-domain connectivity to ensure secure and efficient cloud operations.
• Support the development of Infrastructure-as-Code (IaC) solutions using Terraform, CloudFormation, or ARM templates to automate secure cloud deployments.
• Contribute to the Cloud Security & Performance Optimization Report, detailing cloud security configurations, resource utilization efficiencies, and compliance measures.
• Track and report Kubernetes and other workload-specific cloud resource usage by Work Order, using GovCloud-native observability tools (e.g., Azure Monitor, AWS CloudWatch, Cost Explorer).
• Coordinate with other Work Order contractors (e.g., WO-003) to reconcile prepay or reservation usage against actual consumption and provide monthly reports on compute and storage allocation, tagging compliance, and projected costs.
• Advise the Government on workload placement and optimization strategies across IL2, IL4, and IL5 environments to reduce cost while maintaining performance and security compliance.
• Provision and maintain IL2, IL4, and IL5 GovCloud infrastructure using native Azure and/or AWS tools where feasible.
• Implement cloud-native services for monitoring (e.g., CloudWatch, Azure Monitor), cost tracking, and compliance automation to support scalability, security, and chargeback alignment.
• Provision infrastructure in coordination with other Work Orders.
• Provision and manage shared container environments and storage for dependent Work Orders, ensuring secure, efficient resource allocation and cross-Work Order operability.

• The Senior Principal Software Engineer takes end-to-end ownership for development and quality of solutions and services that delight caregivers and add strategic value to Providence St. Joseph Health.
• They evaluate requirements, estimate costs, and design and implement solutions and services.
• They define and implement the quality criteria for their solutions and services, using measurements and insights to understand and validate the quality of experience for caregivers.
• They manage and improve the engineering process, manage risks, dependencies, and compromises, and integrate software into broader ecosystems and/or solutions and services.
• They consistently and strongly demonstrate a sense of personal accountability for the quality and completeness of the entire solution or service and resulting caregiver experience.
• Staff in this role bring together an informed mix of experience of technology, product, and business acumen.
• They are adept at designing and documenting systems, writing code spanning vast expanses of the software engineering ecosystem.
• They act as the primary expert in multiple areas as they help us transform healthcare through technology that is smart, sophisticated, user-centric, and measurable.
• They can handle multiple priorities, maintain composure under pressure, and drive multiple projects to successful completion.

Senior Principal Software Engineer – Cloud Engineering

• Design, operate, grow, and improve large-scale, cloud-based services offered to IS and non IS caregivers
• Collaborate with developers, testers, and program managers
• Support an on call rotation and respond to production incidents outside normal business hours
• Create technical presentations/documents

Senior Cloud Engineer

• Define, drive, and continually refine the enterprise cloud architecture strategy, ensuring alignment with organizational vision, business objectives, and compliance standards (i.e., GxP)
• Lead the architecture, design, and hands-on implementation of secure, resilient, and scalable AWS-centered solutions, leveraging strategic use of services such as EC2, S3, ECS, EKS, Lambda, Aurora, DynamoDB, RDS, and EventBridge
• Develop, evaluate, and endorse architectural diagrams and comprehensive documentation for cloud solutions, ensuring alignment with best practices and collaboration across technical and business stakeholders
• Oversee design and automation of cloud infrastructure using Infrastructure as Code (CloudFormation, AWS CDK, Terraform, Pulumi, Ansible), fostering reliable, repeatable cloud deployments at scale
• Lead the strategic architecture for multicloud and hybrid data platforms—primarily AWS (Glue, Athena, Redshift) and Azure Data Lake—defining standards, governance, and engineering patterns for regulated analytics pipelines and enterprise data lakes leveraging technologies such as Spark, Databricks Lakehouse, and cloudnative services
• Drive DevOps & automation excellence: design, implement, and govern robust CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, CircleCI, Azure DevOps, AWS CodePipeline/CodeBuild), ensuring efficient application delivery and automated infrastructure management
• Champion the AWS Well-Architected Framework by embedding its pillars (operational excellence, security, reliability, performance efficiency, cost optimization) into enterprise practice and conducting regular reviews for continuous improvement
• Lead the strategic architecture for containerized (EKS, ECS, Fargate) and serverless (Lambda, Step Functions, EventBridge) platforms, setting direction, standards, and decision frameworks that enable scalable and costefficient microservices, batch, and eventdriven systems
• Ensure robust security and compliance within all cloud implementations, including access controls (IAM), data encryption, management of validated environments, and close collaboration with compliance and audit teams
• Architect solutions for modernization and migration of on-premises applications, data, and infrastructure to scalable, secure, and cost-effective cloud-native solutions, leveraging automation, best practices, and compliance standards throughout the process
• Set the strategic direction for cloud guardrails—spanning landing zones, account and network patterns, IAM boundaries, encryption, logging, tagging, and policyascode—to ensure enterprisealigned risk, security, and compliance across AWS and Azure
• Serve as a technical authority and mentor—influencing stakeholders, guiding engineers, and reviewing designs to raise the overall architecture bar
• Architect observability solutions with best practices from the industry
• Use AI/MCP-enabled capabilities to quickly validate cloud designs, enable guided best-practice workflows with auditability, and enhance infrastructure management through ergonomic, automated actions
• Oversee cloud cost management by monitoring and optimizing cloud service expenses and implementing tagging and financial governance across multi-cloud environments
• Guide operational leadership through incident and problem management, continuous infrastructure reliability improvement, and engagement with application teams on innovative proof-of-concept pilots (AI and cloud advancements)
• Present and communicate cloud architecture strategies, roadmaps, and solutions effectively to both senior leaders and peer architects, fostering organization-wide architectural alignment
• Build and maintain strategic relationships with affiliates, partners, vendors, and the broader industry to advance technology initiatives in alignment with corporate values

Senior Cloud Architect

• Architect and manage enterprise-wide network connectivity between cloud environments, 180+ remote sites, and third-party services
• Design and maintain routing protocols (e.g., BGP), SD-WAN policies, and hybrid cloud networking integrations (Azure vWAN, AWS TGW)
• Collaborate with security and infrastructure teams to design resilient and secure network architectures
• Lead the design and continuous improvement of Azure and AWS architectures for scalability, performance, security, and cost-efficiency
• Identify and refactor legacy IaaS workloads to PaaS, containers, or serverless where appropriate
• Establish and govern modern tenancy standards, integrating compliance, tagging, and operational observability
• Implement and optimize resource tagging, reserved capacity planning, and usage monitoring
• Partner with business and technology leaders to translate strategic objectives into cloud and network architecture plans, aligning infrastructure decisions to business outcomes
• Manage the development, deployment, and maintenance of IaC templates using Terraform and Ansible
• Build reusable modules for consistent infrastructure provisioning across environments
• Integrate automation into CI/CD pipelines and support shift-left practices for DevOps teams
• Establish version control, change tracking, and peer review standards for infrastructure code
• Design and implement resilient architectures with RTO/RPO-aligned disaster recovery strategies across cloud platforms
• Integrate DR policies, backup automation, and cross-region replication into IaC and operational toolsets
• Drive quarterly DR testing, logging, and business continuity planning as part of standard operations
• Monitor and enhance platform reliability through observability tooling and auto-remediation practices
• Act as a cloud and networking subject matter expert, coaching internal engineers and promoting knowledge-sharing across teams
• Lead architecture reviews and training sessions to uplift internal capabilities in cloud-native design
• Partner with enterprise architects, security and application teams to ensure cohesive and secure designs
• Establish platform ownership models, operational standards, and intake processes for new infrastructure requests
• Drive adoption and change management across teams for cloud and infrastructure best practices
• Build relationships across the enterprise to understand business challenges and opportunities.

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