Cloud Engineer

• Design, develop, and maintain cloud infrastructure using an Infrastructure as Code (IaC) first approach, with Terraform as the strategic provisioning tool.
• Build and manage modular, reusable Terraform codebases aligned to enterprise standards, enabling scalable and repeatable deployments.
• Develop and optimize CI/CD pipelines for infrastructure deployment, ensuring automated testing, validation, and promotion across environments.
• Define and implement cloud architecture standards, reference patterns, and guardrails to ensure consistency, scalability, and governance.
• Implement and manage Azure services including compute, storage, networking, identity, and data services using automated provisioning frameworks.
• Partner with application, security, and data teams to enable secure-by-default and compliant cloud solutions aligned to healthcare regulatory requirements (e.g., HIPAA).
• Establish and enforce policy-as-code and governance frameworks (e.g., Azure Policy, RBAC, cost management practices).
• Continuously improve platform reliability, performance, and cost efficiency through monitoring, optimization, and automation.
• Contribute to the evolution of the team toward a DevOps and platform engineering culture, promoting best practices and knowledge sharing.
• Provide technical leadership and guidance in evaluating new tools, services, and architectural approaches.
• Support incident response, root cause analysis, and continuous improvement of cloud operations.

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Lead platform architecture decisions and influence roadmap planning
• Define onboarding patterns, tenant models, and access control strategies
• Establish and evolve platform operating standards, guardrails, and best practices
• Act as a technical owner for assigned platforms, accountable for reliability, scalability, and security
• Lead incident root cause analysis and drive preventative improvements
• Configure platform access controls, namespaces, and tenant settings
• Coordinate SaaS connectivity and enterprise networking requirements
• Maintain architecture diagrams, onboarding documentation, and operational runbooks
• Lead in business-hours operational support and incident triage
• Proactively identify inefficiencies and automate repetitive processes
• Design and develop automation solutions
• Operate independently within defined enterprise standards and guardrails
• Provide technical guidance and mentorship to junior engineers and onboarding teams
• Review automation designs and scripts contributed by internal teams

Senior Cloud Services Engineer

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