Cloud Engineer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Design, deployment, and optimization of enterprise VMware environments (vSphere, vCenter, ESXi) supporting hybrid and cloud migration strategies
• Assess existing on-prem VMware workloads and develop migration strategies to AWS, Azure, or GCP (e.g., VMware Cloud on AWS, Azure VMware Solution, GCVE)
• Design and implement highly available, scalable, and secure hybrid cloud architectures leveraging VMware and native cloud services
• Deploy and maintain Infrastructure as Code (IaC) using Terraform, CloudFormation, or ARM templates for both VMware and cloud-native environments
• Manage and optimize core VMware components including clusters, storage (vSAN), networking (NSX), and disaster recovery solutions
• Support and optimize IaaS, PaaS, and SaaS integrations as part of cloud migration and modernization initiatives
• Ensure seamless connectivity and workload mobility between on-prem VMware environments and cloud platforms
• Lead end-to-end VMware workload migrations to the cloud, including discovery, assessment, planning, execution, and post-migration optimization
• Define migration patterns (rehost, refactor, re-platform) based on application dependencies and business requirements
• Coordinate with application, network, and security teams to ensure successful migration outcomes
• Troubleshoot complex hybrid environment issues across VMware and cloud platforms
• Partner with cloud architects, infrastructure teams, security, and application teams to align migration strategies with business priorities
• Create and maintain detailed technical documentation, migration runbooks, and best practices
• Contribute to architectural standards and reference designs

IT Cloud Engineer

• Azure Cloud Networking — Design, deploy, and manage Azure vWAN, VNets, ExpressRoute, VPN gateways, and hybrid connectivity.
• Architect multi-cloud patterns across Azure.
• Palo Alto Next-Generation Firewalls — Manage NGFW policies, Panorama, GlobalProtect VPN, network segmentation, and Zero Trust enforcement across on-premises and cloud environments.
• Routing & Switching — Configure and optimize BGP peering (eBGP/iBGP, route maps, communities), OSPF, VLAN design, route optimization, and Layer 3/4 troubleshooting.
• Infrastructure as Code & Automation — Build and maintain infrastructure using Bicep, ARM templates, Python, PowerShell, and GitHub Actions CI/CD pipelines.
• AI-Augmented Engineering — Leverage GitHub Copilot, Microsoft Copilot, and internal AI agents daily for troubleshooting, documentation, code generation, and incident triage.
• Actively contribute to the AI Community of Practice (AI CoP).
• Network Observability & Monitoring — Implement and manage monitoring with SolarWinds, Azure Monitor, Network Watcher, traffic analysis, and root cause analysis (RCA).
• Security-First Design — Collaborate with Cybersecurity on micro-segmentation, private endpoints, NSGs, and ensure HIPAA and SOX compliance across all network architectures.
• Disaster Recovery & Resilience — Develop and maintain DR plans, high-availability architectures, and failover strategies across hybrid environments.
• Collaboration & Mentorship — Work within Agile frameworks (Scrum/Kanban), partner cross-functionally with Managed Services, Cloud Engineering, and Application teams. Mentor peers and share knowledge.
• On-Call & Incident Response — Participate in a 24×7 on-call rotation. Drive P1/ P2 rapid resolution, conduct post-incident reviews, and produce RCA documentation.

• Manages the technical approach and decisions for the configuration of software and infrastructure services on the cloud platform
• Manages cloud infrastructure as code
• Automates deployment and administration
• Develops plan to ensure security of cloud components
• Partners with the DevOps team for upgrades, enhancements, and software migrations
• Leads a team of engineers for cloud-based environments
• Establishes and develops code-based CI/CD deployment plans
• Implements monitoring solutions for cloud environments
• Ensures the execution and completion of capacity plans
• Develops and implements design, build, and deploy cloud applications
• Delivers continuous integration and delivery pipeline with DevSecOps tooling

Lead Cloud Platform Engineer

• Define enterprise AI/ML architecture strategy across multiple cloud providers (AWS, Azure, GCP)
• Author and evangelize whitepapers/position papers defining principals and strategies for AI/ML cloud platforms
• Liaison with Enterprise Architecture, Enterprise Data and Analytics, and Information Security teams to design and enhance end-to-end ML pipelines including data ingestion, feature engineering, training, deployment, and monitoring
• Establish ML Ops standards for cloud (CI/CD for ML, model registry, feature store, monitoring) and cloud control frameworks to support these
• Drive adoption of responsible AI, model governance, and risk management frameworks
• Partner with data science teams to operationalize models at scale
• Serve as a technical ‘Sherpa’ for Elevance projects leveraging AI/ML in any public cloud provider
• Evaluate and implement ML platforms (SageMaker, Vertex AI, Azure ML, Databricks ML, etc)
• Enable real-time and batch inference architectures
• Establishes overall systems architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture
• Maintains components of architecture strategy and vision
• Maintains enterprise level blueprints
• Coordinates all enterprise-level conceptual architecture components (e.g., data architecture, application architecture, technical architecture)
• Monitors usage of architectural components and assumes responsibility for reuse
• Drives system migration based upon roadmaps defined in enterprise and domain blueprints
• Leads architecture strategy and vision for enterprise
• Ensures blueprints are refreshed as needs emerge or in accordance to plan of record changes
• Provides continuous consulting services and direction in projects and architectures
• Champions and is responsible for enterprise level technology and architectural standards, guidelines, principles, frameworks, and reference models

Principal Cloud Engineer – AI/ML

• Design and build secure, scalable, and resilient cloud architectures across AWS, Azure, and/or GCP.
• Implement and maintain infrastructure-as-code (Hashi, PHP, Python, MCPs) with embedded security controls.
• Build automated compliance solutions aligned to HIPAA, HITRUST, NIST, and ISO frameworks.
• Build and enforce secure patterns for IAM (PIM/PAM), encryption, secrets management, and network security w/zero trust.
• Develop and integrate DevSecOps pipelines, including SAST, DAST, and policy-as-code enforcement.
• Conduct hands-on vulnerability remediation and security hardening supporting cloud workloads.
• Build and enhance cloud-native platforms (containers, Kubernetes, service mesh) with integrated security controls.
• Write and maintain automation and platform code to improve scalability, reliability, and security posture.
• Lead debugging and resolution of complex cloud and security issues in production environments.
• Serve as a technical leader and mentor, providing code reviews, design guidance, and hands-on support for security related needs.
• Maintains active relationships with customers to determine business requirements, leads requirements gathering meetings and reviews designs with the business.
• Anticipates broad technical change and ensures that company technology stays ahead of the curve.
• Prioritize projects and make trade-offs with respect to the enterprise systems changes based on broader business needs.
• Understands the entire architecture for a major part of our business and is able to articulate the scaling and reliability limits.
• Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written.
• Performs technical design reviews and code reviews.
• Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan.
• May participates in developing the multi-year technology strategy for critical areas of the business that may encompass multiple systems.
• Partners with technical and non technical stakeholder to identify the long term technical trajectory of the technology infrastructure.
• Creates architecture and anticipates future technology needs.
• Leads the conversations internally about the direction of major areas of the technology, drives wide-team consensus to the adoption of this direction, and uses this direction when engaging engineers.
• Reviews and monitors initiatives for end to end impact and coordination.
• Participates in review and decision making for enterprise solutions.

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