Cloud Engineer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Azure Cloud Networking — Design, deploy, and manage Azure vWAN, VNets, ExpressRoute, VPN gateways, and hybrid connectivity.
• Architect multi-cloud patterns across Azure.
• Palo Alto Next-Generation Firewalls — Manage NGFW policies, Panorama, GlobalProtect VPN, network segmentation, and Zero Trust enforcement across on-premises and cloud environments.
• Routing & Switching — Configure and optimize BGP peering (eBGP/iBGP, route maps, communities), OSPF, VLAN design, route optimization, and Layer 3/4 troubleshooting.
• Infrastructure as Code & Automation — Build and maintain infrastructure using Bicep, ARM templates, Python, PowerShell, and GitHub Actions CI/CD pipelines.
• AI-Augmented Engineering — Leverage GitHub Copilot, Microsoft Copilot, and internal AI agents daily for troubleshooting, documentation, code generation, and incident triage.
• Actively contribute to the AI Community of Practice (AI CoP).
• Network Observability & Monitoring — Implement and manage monitoring with SolarWinds, Azure Monitor, Network Watcher, traffic analysis, and root cause analysis (RCA).
• Security-First Design — Collaborate with Cybersecurity on micro-segmentation, private endpoints, NSGs, and ensure HIPAA and SOX compliance across all network architectures.
• Disaster Recovery & Resilience — Develop and maintain DR plans, high-availability architectures, and failover strategies across hybrid environments.
• Collaboration & Mentorship — Work within Agile frameworks (Scrum/Kanban), partner cross-functionally with Managed Services, Cloud Engineering, and Application teams. Mentor peers and share knowledge.
• On-Call & Incident Response — Participate in a 24×7 on-call rotation. Drive P1/ P2 rapid resolution, conduct post-incident reviews, and produce RCA documentation.

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Cloud Service Desk Specialist

Cloud Engineer