Cloud Engineer

• Develop and maintain AWS-based applications with a focus on IVR and telephony systems
• Build resilient IVR solutions ensuring proper failure handling, retries, and fallback logic
• Manage AWS infrastructure using Infrastructure as Code practices
• Design and integrate APIs for seamless IVR workflows
• Model and access data using DynamoDB to support application functionality
• Collaborate with cross-functional teams to enhance application performance and reliability

Senior AWS Connect Developer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

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Senior AWS Connect Developer

Cloud Service Desk Specialist