Cloud Engineer

• Provides service desk engineering escalation support within the J7 endpoint/identity scope
• Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Cloud Service Desk Specialist

• Design, implement, and maintain scalable cloud infrastructure primarily in AWS
• Architect and operate highly reliable APIs, web services, and data ingestion pipelines
• Lead infrastructure standardization using Infrastructure as Code (Terraform and related tooling)
• Design and optimize event-driven and queue-based systems for high-volume telemetry and distributed processing workloads
• Develop scalable and secure serverless and containerized architectures where appropriate
• Establish infrastructure best practices for: reliability, observability, disaster recovery, security, cost optimization, deployment automation
• Support compliance initiatives including SOC2 and GDPR requirements
• Design and maintain secure networking architectures, IAM strategies, and secrets management practices
• Collaborate with firmware, backend, AI, and product engineering teams to support platform scalability and operational excellence
• Evaluate and recommend appropriate database technologies based on workload requirements and tradeoffs
• Improve CI/CD pipelines and engineering workflows
• Participate in operational troubleshooting and incident response for production systems

Senior Cloud Platform Engineer

• Own the data plane end-to-end including telemetry ingestion at fleet scale and ensuring seamless operation.
• Size the architecture for hundreds of thousands of devices, co-design and implement public API contract.
• Work alongside engineering teams to define technology choices and operational practices.
• Lead responsibilities on time-series storage and telemetry handling, ensuring accuracy and performance.

Senior Cloud Engineer – IoT Data Plan

• Collaborate with cross-functional teams to define and create comprehensive Cloud Services Architectures that align with business goals, technical requirements, and best practices.
• Develop high-level and detailed design documents for Azure cloud solutions, considering factors such as scalability, reliability, security, performance, and cost optimization.
• Demonstrate an in-depth understanding of Azure services, features, and capabilities, and leverage this knowledge to architect innovative solutions that meet specific project objectives.
• Contribute to the development and refinement of the organization's cloud strategy, ensuring alignment with industry trends, business needs, and regulatory requirements.
• Lead and oversee the implementation of Azure cloud solutions, working closely with development teams, infrastructure teams, and stakeholders.
• Collaborate with security teams to design and implement robust security controls and compliance frameworks within cloud environments.
• Identify performance bottlenecks and scalability challenges within Azure cloud solutions and provide recommendations to optimize system performance, resilience, and availability.
• Serve as a subject matter expert and provide mentorship to junior cloud architects and engineers.
• Develop and maintain automation scripts using Terraform, ARM templates, to ensure efficient cloud deployments.

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Cloud Service Desk Specialist

Senior Cloud Platform Engineer

Senior Cloud Engineer – IoT Data Plan

Cloud Services Architect