Clinical Supervisor

• Provide online, in-the-moment clinical supervision and support to trained Volunteers/Clinical Practitioners/Qualified Practitioners in their conversations with texters on our UK 24/7 text messaging platform.
• Monitor, communicate with and support people in their conversations with texters; continuously assessing for any imminent risk or safeguarding concerns.
• Make decisions regarding immediate safety and risk around suicidality and self-harm, following internal policies.
• Communicate with emergency services to support Texters requiring immediate, life-saving support or safeguarding.
• Work collaboratively with fellow Supervisors on shift, providing support with clinical decisions about risk and safeguarding.
• Maintain clinical records and complete any follow-up administrative work, and report any concerns to Clinical Managers and/or the Safeguarding team.
• Support the skills development and the wellbeing of Volunteers and conversation takers and work in close partnership with the Volunteer Support team and Conversation takers’ Manager, who support them off the platform.
• Work in partnership with the Clinical Team Leader and other supervisors to ensure that we allocate our resources to deliver the best possible service to texters.
• Take conversations with texters to help manage service demand if required.
• Mentoring and providing in the moment support to Qualified Practitioners and Trainee Clinical Supervisors.
• Facilitating in-house training and shared development opportunities.
• Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training.
• Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month.
• Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development.
• Maintain membership, registration and/or accreditation with a relevant professional body.
• At all times, adhere to Mental Health Innovations and Shout’s model, policies and procedures. and engage in a way that is reflective of the organisation's values.
• Committed to continuous personal development, performance review, and best practice.
• Maintain confidentiality and follow safeguarding procedures.
• Keeps up to date with MHI’s work to identify and maximise opportunities.
• Deliver high standards of service, customer care, and promote equality and diversity.
• Participate actively in team activities and meetings, and work flexibly as required.
• Undertake all necessary training to perform duties effectively and efficiently.

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Clinical Supervisor