Clinical Specialist

• Provide clinical and technical expertise throughout the sales cycle and post-sale process.
• Partner with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences.
• Requires a minimum of 75% travel, which may include some weekends.
• Build and maintain strong business relationships across sales, marketing, operations, and key account stakeholders to drive consistent clinical performance objectives.
• Support Sales and Dealer training initiatives to ensure high levels of product knowledge and clinical differentiation.
• Collaborate closely with Customer Service and Sales teams to meet client training requirements and support sales initiatives, including new installations, remote training, and customer follow-up training.
• Persuasively demonstrate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling.
• Provide management with timely updates on issues or concerns that may impact product sales and support within the channel.
• Collaborate with product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and provide support at scientific meetings and trade shows.
• Capture training photos and videos, when possible, in compliance with hospital guidelines.
• Work closely with strategic partners to ensure successful integration and support activities.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Provide Clinical 24/7 helpline support as needed.
• Educate Customers to establish safe and efficient protocol.
• Evaluate and issue CEU credit with proper verification testing.
• Ensure customer training materials are updated and provide feedback for new training tools as needed.
• Complete all site surveys and training documentation in a timely manner and maintain the Shared Clinical Training Calendar.
• Responsible for booking travel and filing expense reports in a timely manner.
• Collect DICOM and Corrected Data from sites in compliance with hospital guidelines.

Clinical Applications Specialist providing support for Mobile CT Market

Clinical Applications Specialist, mCT

Clinical Applications Specialist offering clinical and technical expertise for Mobile CT Market. Collaborating with sales and service teams while ensuring high customer satisfaction.

• Under the supervision of the Director of Adult Initiatives, the Clinical Specialist is responsible for providing monitoring and oversight of clinical services delivered by the Detroit Wayne Integrated Health Network (DWIHN) network of contracted providers.
• The Clinical Specialist will ensure that the implementation of physical and behavioral health services is delivered in line with DWIHN and MDHHS contractual obligations.
• Function as part of a multi-disciplinary team to ensure beneficiaries receive the appropriate service provisions based on the clinically appropriate level of care.
• Responsible for oversight of the adult I/DD provider network.
• Ensure that clinical practices and outcomes are being monitored and that DWIHN is incompliance with the MDHHS HAB Waiver clinical audit.
• Provides clinical oversight of the contract with the Clinically Responsible Service Providers (CRSP) and clinical oversight on the implementation of physical and behavioral health integration across the Detroit Wayne Integrated Health Network (DWIHN) provider network.

Clinical Specialist responsible for oversight of DWIHN clinical services delivery

Clinical Specialist overseeing health services implementation for DWIHN. Monitoring clinical practices and ensuring compliance with MDHHS standards.

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Clinical Applications Specialist, mCT

Clinical Specialist