Client Services Representative

• Management of own portfolio of large corporate clients including programme launches, contract negotiations and ongoing strategic programme management
• Ensuring excellent customer service and outstanding customer experience
• Effective liaison and consultation with various LYRA departments in the delivery of diversified services to portfolio of clients
• Excellent customer feedback (complaints) management
• Effective identification and mitigation of risk using effective relationship management and strategic interventions to convert risk to opportunities where possible
• Expanding existing client portfolio by identifying and initiating commercial opportunities for adding business units, headcounts and/or additional diversified services, including Performance Learning
• Effective and accurate maintenance of client information on relevant LYRA systems
• Effective collaboration with LYRA Finance teams to ensure timeous invoicing and assistance with tracking of debtors
• Effective client budget management
• Effective renewal and annual increase negotiations

Client Services Consultant

• Process accounts payable and accounts receivable, ensuring accuracy and compliance with client contracts and service agreements.
• Responsible for reconciling general ledger accounts, with an emphasis on balance sheet items, to ensure accuracy and completeness during monthly, quarterly, and year-end close processes.
• Assist in the preparation of financial statements and reports in line with both internal and client expectations.
• Support the monthly and annual financial close process, including journal entries, accruals, prepaid expenses and account reconciliations.
• Reconcile bank and credit card statements monthly.
• Track asset purchases and calculate monthly depreciation.
• Collaborate with operations and other departments to resolve discrepancies and ensure financial transactions are recorded correctly.
• Ensure compliance with tax regulations and assist in the preparation of sales tax, VAT returns, and other local statutory filings.
• Assist in preparing financial data for audits and external reviews.
• Maintain accounting records in compliance with industry standards and client-specific requirements.
• Handle client invoicing and ensure timely processing of payments.
• Support the ongoing development of internal controls, processes, and improvements in financial reporting systems.

Staff Accountant – External Client Services

• Act as the main liaison between families and the clinical team throughout the ABA therapy process
• Manage client onboarding, including documentation and insurance authorization processes
• Coordinate scheduling for clients and clinical staff using electronic systems
• Track and manage all client-related documentation to ensure compliance and quality standards
• Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery
• Provide timely and professional updates to families, addressing questions and concerns with empathy
• Identify opportunities to improve operational workflows and client experience
• Support team performance by assisting with process improvements and communication best practices

Client Care Coordinator, Administrator – ABA Services

• Handle client correspondence, reception duties, and general administrative tasks professionally and efficiently
• Prepare, process, and manage quotations and invoices accurately for both walk-in and insurance clients
• Maintain organised filing systems, records, and documentation to ensure easy retrieval and compliance
• Manage stock orders and inventory records, ensuring accuracy and timely replenishment
• Create and update job cards, customer statements, and operational logs
• Support basic HR and payroll functions where required
• Manage petty cash, banking, and payment processing with a high degree of accuracy
• Liaise with clients professionally, ensuring a consistent and positive customer experience
• Conduct cold calling and follow up with prospective clients to support sales activity
• Identify and flag discrepancies, missing information, or administrative inconsistencies

Client Support, Office Administrator – Dental Healthcare

• Manage and nurture relationships with existing clients, ensuring a consistently high level of service.
• Take full ownership of client enquiries and issues, seeing them through to resolution.
• Communicate professionally with UK-based clients via phone and email.
• Proactively identify potential issues and resolve them before they escalate.
• Build strong client relationships through active listening and thoughtful questioning.
• Liaise with internal teams to ensure smooth order processing and fulfilment.
• Maintain accurate records of client interactions and follow-up actions.
• Continuously identify opportunities to improve the client experience and internal processes.
• Act as a trusted point of contact for clients, providing timely updates and solutions.

Client Services Representative jobs in South Africa

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Client Services Consultant

Staff Accountant – External Client Services

Client Care Coordinator, Administrator – ABA Services

Client Support, Office Administrator – Dental Healthcare

Client Service Manager