Client Services Representative

• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
• Contribute to community engagement, including site visits, promotional activities, and expos.
• Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
• Proactively manage and optimise clinic appointment diaries by following up on cancellations, conducting call campaigns, and identifying opportunities to maximise bookings and clinic utilisation, ensuring the clinic remains busy and productive.
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

Client Services Officer

• Provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.
• Respond to emails and other communications.
• Demonstrate a passion for great customer experiences.
• Work collaboratively in a friendly culture.
• Take calls as part of a shift rotation pattern with manageable call volumes.

Client Services Specialist

• Learn and apply the fundamentals of digital marketing across SEO, Paid Media, CRM, and Analytics.
• Support the delivery of integrated digital marketing campaigns across leading fashion, homeware, and retail brands.
• Assist with project management tasks including scheduling work, managing timelines, coordinating deliverables, and ensuring smooth execution across internal teams.
• Support the creation, analysis, and presentation of client performance reports and campaign insights.
• Build and maintain strong day-to-day relationships with clients, supporting communication and campaign delivery.
• Identify and present new growth opportunities that drive measurable results for clients.

Client Services Representative jobs in Australia

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Client Services Officer

Client Services Officer

Client Services Specialist

Client Services Assistant – Marketing Graduate Role