Client Services Representative

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Client Service Analyst providing support via live chat at Bybit

Client Service Analyst – Livechat

Client Service Analyst providing assistance via live chat and email at Bybit. Ensuring excellent customer service and managing inquiries in a remote role.

Client Service Analyst providing customer support on live chat for Bybit.

Client Service Analyst – Livechat, Burmese

Client Service Analyst providing live chat support to customers at Bybit, assisting with inquiries and ensuring service excellence. Engaging with users in Burmese and English for effective communication.

• Assist clients and broker partners by being the first point of contact on service needs and issues
• Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.
• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
• Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
• Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
• Support ad hoc projects and operational initiatives as assigned by management

Client Service Associate at a fintech firm focusing on brokerage operations

Brokerage Client Service Associate

Client Service Associate at Alpaca providing support for brokerage operations and client transfers. Engaging with clients and internal teams to resolve inquiries and manage account movements.

Client Services Representative jobs in Asia

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Client Service Analyst – Livechat

Client Service Analyst – Livechat, Burmese

Brokerage Client Service Associate