Client Services Representative

• Support the Senior Director, Marketing and Special Services with various tasks
• Conduct marketing/companies of interest outreach as directed
• Create and edit excel spreadsheets to track various progress of deals, endorsements, and player information
• Create and track calendared dates for player appearances/player signings
• Research potential marketing/endorsement opportunities for current clients
• Assist with various client service needs of clients including restaurant reservations, hotel reservations, housing, equipment, and other needs as they arrive
• Assist in organizing client data to excel the client service and marketing efforts
• Assist with holiday gift ideas, award gifts, etc.
• Various administrative duties as assigned

Client Services, Baseball Internship

• Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients.
• Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
• Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
• Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
• Facilitate resolution of escalated member/Client issues requests
• Manage Clients Contract maintenance and performance
• Travel to Client sites
• Provide mentoring to the coordinator levels
• Other duties as assigned

Client Services Executive

• Support/back up the CSE, Senior CSC and CSC responsibilities
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
• Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
• Conduct Client training (Client Portal Site, Navi-Claim, etc.)
• Assist with escalated member/Client issues requests
• Identify and present Client opportunities to improve costs, service and health
• Contract maintenance and performance
• Lead or support internal department and corporate projects
• Travel to Client sites
• Provide mentoring to the coordinator levels and CSEs
• Other duties as assigned

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Client Services, Baseball Internship

Client Services Executive

Senior Client Services Executive